Technical Support Engineer

TaskUs PH; Las Piñas; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salaries

Comprehensive benefits

People First culture

Inclusive environment

Internal mobility and growth

Job summary

TaskUs PH is seeking an IT Support specialist to provide technical assistance across Windows, macOS and Linux environments. You will troubleshoot OS, network and security issues, analyze logs, and craft SQL queries to diagnose problems.

The role requires hands-on experience with EDR/MDR tools, patch management, and firewall configuration. Night shift, onsite at Las Piñas and Hiraya facilities, with a strong emphasis on customer satisfaction, professionalism, and collaboration across teams.

Qualifications

• Proficient in Windows, macOS and Linux with strong troubleshooting skills.
• Familiar with OSI model and network troubleshooting across VLAN, NAT, TCP/IP, DNS, DHCP, HTTP/HTTPS.
• Understanding encryption concepts including SSL/TLS, certificates and keys.
• Experience with Active Directory and Group Policy administration.
• Patch management and performance troubleshooting experience.
• Ability to read/write SQL queries and analyze logs beyond Event Viewer.
• Experience with antivirus/EDR/MDR tools and Windows firewall concepts.

Responsibilities

• Provide technical support to customers via chat, phone, and tickets.
• Troubleshoot OS/network/security issues and optimize system performance.
• Analyze logs and write/read SQL queries to diagnose problems.
• Work with security tools (EDR/MDR) and configure Windows firewall rules.
• Maintain a professional, customer-first attitude in all interactions.

Skills

Windows OS

macOS

Linux

Networking troubleshooting

OSI model knowledge

Encryption concepts

Active Directory

Group Policy

Patch management

System logs analysis

SQL queries

EDR/MDR tools

Windows firewall

Communication skills

Education

Bachelor’s Degree in IT/CS/Engineering

Tools

Nmap

Job description

Your Role

Here’s what you will be doing:

• Provide technical support to customers via chat, phone, and tickets, ensuring customer satisfaction by meeting or exceeding internal KPI targets.
• Troubleshoot and resolve issues related to operating systems, network stack, encryption, Windows administration, patch management, and system performance.
• Analyze system logs and write/read SQL queries to diagnose problems.
• Work with antivirus, antimalware, EDR, MDR tools, and configure Windows firewall rules.
• Maintain a professional, courteous, and customer-first attitude while supporting clients.

About You

The company is looking for candidates with the following qualifications:

• Excellent knowledge of Windows, macOS, and Linux operating systems.
• Familiarity with the OSI model and experience troubleshooting VLAN, NAT, TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands such as ping, ipconfig, Nmap, and traceroute.
• Understanding of encryption concepts including SSL/TLS, types of certificates, and encryption keys.
• Basic Windows administration skills including Active Directory and Group Policies.
• Hands-on experience with patch management and application/system performance troubleshooting.
• Ability to analyze system logs beyond Event Viewer (e.g., /var/log/, application logs).
• Ability to read and write SQL queries.
• Experience with antivirus, antimalware, Defender, EDR, and MDR tools.
• Familiarity with Windows firewall concepts and rule configuration.
• Excellent written and verbal communication skills.
• Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or related IT/computer field.

Preferred certifications or equivalent experience include CompTIA A+, Network+, Server+, Security+, MCP, MCTS, MCIT, or CCNA.

Compensation & Benefits

• Competitive industry salaries.
• Comprehensive benefits packages.
• Supportive People First culture with departments focused on Total Rewards, Wellness, HR, and Diversity.
• Inclusive environment and positive community impact.
• Encouragement of internal mobility and professional growth.

Work Location / Schedule

• Full-time onsite position at TaskUs - Las Pinas | Hiraya.
• Night shift schedule.