Tier 1 Tech Support Specialist

Outsourcey

Manila

On-site

PHP 223,200 - 334,800

Full time

14 days+

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Job summary

A leading outsourcing company in Manila seeks a skilled Technical Support - Tier 1 specialist to serve as the initial point of contact for technical assistance. The ideal candidate will have a minimum of 2.5 years of experience in IT support, strong troubleshooting skills, and excellent customer service abilities. Responsibilities include diagnosing issues, providing resolutions, and managing support tickets. If you are passionate about technology and helping users, apply now for this rewarding opportunity!

Qualifications

Min 2.5 years in IT Support Tier 1 role.
Basic understanding of computer hardware, software, operating systems (e.g., Windows, macOS), and networking concepts.
Strong problem-solving abilities and logical thinking.

Responsibilities

Serve as the initial point of contact for end-users seeking technical assistance.
Gather information to diagnose technical problems.
Provide basic troubleshooting for hardware, software, and network issues.
Log and track support requests, ensuring timely resolution.
Escalate complex issues to higher-tier support teams.