Tier 1 Tech Support Specialist

Outsourcey; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading outsourcing company in Manila seeks a skilled Technical Support - Tier 1 specialist to serve as the initial point of contact for technical assistance. The ideal candidate will have a minimum of 2.5 years of experience in IT support, strong troubleshooting skills, and excellent customer service abilities. Responsibilities include diagnosing issues, providing resolutions, and managing support tickets. If you are passionate about technology and helping users, apply now for this rewarding opportunity!

Qualifications

• Min 2.5 years in IT Support Tier 1 role.
• Basic understanding of computer hardware, software, operating systems (e.g., Windows, macOS), and networking concepts.
• Strong problem-solving abilities and logical thinking.

Responsibilities

• Serve as the initial point of contact for end-users seeking technical assistance.
• Gather information to diagnose technical problems.
• Provide basic troubleshooting for hardware, software, and network issues.
• Log and track support requests, ensuring timely resolution.
• Escalate complex issues to higher-tier support teams.

Skills

Customer Service Skills

Troubleshooting Skills

Technical Knowledge

Job description

A leading outsourcing company in Manila seeks a skilled Technical Support - Tier 1 specialist to serve as the initial point of contact for technical assistance. The ideal candidate will have a minimum of 2.5 years of experience in IT support, strong troubleshooting skills, and excellent customer service abilities. Responsibilities include diagnosing issues, providing resolutions, and managing support tickets. If you are passionate about technology and helping users, apply now for this rewarding opportunity!