Technical Support Engineer - L1

TaskUs; Las Piñas; On-site; PHP 360,000 - 600,000; Full time

Job summary

TaskUs is seeking a Technical Support Engineer in Manila for full-time onsite night shift. You will support customers across chats, phones, and tickets, ensuring quality service while meeting KPI targets. A strong foundation in Windows, networks, and APIs is essential.

Ideal candidates have a IT-related degree and experience with Active Directory, RESTful APIs, SQL, and PSA/CRM tools. The role emphasizes customer-first communication and problem solving in a fast-paced environment.

Qualifications

• Proficient with major Windows operating systems.
• Strong understanding of TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands.

Responsibilities

• Maintain professional, courteous, customer-first attitude while handling chats, phones, and tickets.
• Meet or exceed internal KPI targets and provide reliable support.

Skills

Windows knowledge

Networking basics

SSL/TLS understanding

Windows administration

AD Entra ID

RESTful API usage

SQL queries

POS systems troubleshooting

SSO/MFA configuration

Communication skills

Education

Bachelor’s Degree in IT/CS/Engineering

Tools

PSA/CRM tools

Active Directory

Job description

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer

TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within TaskUs.

What can you expect in a Technical Support Engineer role with TaskUs

As a Technical Support Engineer, you will build and expand upon our professional excellence in support service to all customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem-solving, you'll play a pivotal role in keeping businesses running smoothly & securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer-first attitude while working on chats, phones & tickets. If you are an overachiever with proven technical support experience who thrives in a fast-paced environment, we want to speak with you.

Key Responsibilities

As a Technical Support Engineer, you will build and expand upon our professional excellence in support service to all customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem-solving, you'll play a pivotal role in keeping businesses running smoothly & securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer-first attitude while working on chats, phones & tickets. If you are an overachiever with proven technical support experience who thrives in a fast-paced environment, we want to speak with you.

Required Qualifications

• Good knowledge of major Windows operating systems
• Strong understanding of Network stack - TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, telnet, traceroute, etc).
• Understanding of Encryption - SSL/TLS, Types of Certificates.
• Basic Windows & Office 365 Administration.
• Exposure to administering Active Directory & Entra ID.
• Familiar with RESTful API usage.
• Ability to read SQL queries.
• Experience with PSA/CRM tools & applications.
• Familiar with troubleshooting financial systems & POS machines.
• Knowledge of Single Sign-On/Multifactor authentication configuration and troubleshooting.
• Excellent written and verbal communication skills.

Preferred Qualifications

Industry-accepted certifications or equivalent work experience in one or more of the following areas:

• CompTIA A+
• CompTIA Network+

Education / Certifications

• Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course

Work Location / Work Schedule / Travel

• Setup: Full-time Onsite
• Schedule: Night Shift

How We Partner To Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.