Thai Customer Service Representative

Gratitude Philippines; Quezon; On-site; PHP 388,000 - 1,228,000; Full time

Benefits offered by this job

20,000 Sign-on Bonus

Incentives

Free Parking

Health Insurance

Paid Training

Promotion to Permanent employee

Job summary

Gratitude Philippines in Quezon City is seeking a multilingual Customer Support Associate to handle Thai and English interactions onsite. This role operates on shifting/night shifts with ASAP availability and a team of 20.

Responsibilities include handling inbound/outbound interactions via phone, chat, and email; resolving billing and account inquiries; documenting interactions and meeting quality targets; plus opportunities for incentives and a sign-on bonus.

Qualifications

• Fluent in Thai with ability to understand implied meanings.
• Professional English communication and training in English.
• Ability to handle conversations in a customer support context.
• Willing to work onsite in Quezon City with shifting/night schedule.

Responsibilities

• Handle inbound and outbound customer interactions professionally through phone, chat, email, or other support channels.
• Provide customer support in English and Thai Language.
• Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs.
• Resolve customer concerns efficiently while delivering a positive customer experience.
• Communicate information clearly, accurately, and professionally across different cultures and customer backgrounds.
• Document customer interactions accurately using company systems and tools.
• Meet quality, productivity, attendance and customer satisfaction goals.
• Build trust and customer loyalty through exceptional service and problem-solving
• Perform other duties as assigned to support business and operational needs.

Skills

Thai language fluency

English proficiency

Excellent communication

Customer service orientation

Job description

Multilingual Language - Thai

Work setup: Onsite in Quezon City
Work schedule: Shifting/ Night shift
Salary: 34,746 to 110, 027.33
20,000 Sign-on Bonus + Incentives
Availability: ASAP
Heads: 20

Job Qualifications

• Open to candidates with or without BPO experience
• Speak fluently and spontaneously in the Thai language
• Use the language effectively in a professional environment
• Understand complex and extended conversations, including implied meanings
• Working knowledge of English is needed; training and client systems are in English
• The primary language for customer interaction remains the languages specified in the table
• Previous collections experience is highly preferred but not required
• Understanding of the Order-to-Cash (02C) process is highly preferred but not required
• Candidate must be able to work in PH and with a valid working VISA.
• Also accepts Temporary Resident Visa for non-Filipino applicants.
• Eligible to work in the Philippines and available to start ASAP

Language Skills

• Fluent in Thai

Responsibilities

• Handle inbound and outbound customer interactions professionally through phone, chat, email, or other support channels.
• Provide customer support in English and Thai Language
• Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs.
• Resolve customer concerns efficiently while delivering a positive customer experience.
• Communicate information clearly, accurately, and professionally across different cultures and customer backgrounds.
• Document customer interactions accurately using company systems and tools.
• Meet quality, productivity, attendance and customer satisfaction goals.
• Build trust and customer loyalty through exceptional service and problem-solving
• Perform other duties as assigned to support business and operational needs.

BENEFITS

• Company events
• Free Parking
• Health Insurance
• Life Insurance
• Paid Training
• Promotion to Permanent employee