Telephone Operator (Under Agency)

St. Francis Square Group of Companies; Mandaluyong; Sur place; PHP 201 000 - 257 000; Plein temps

Avantages offerts par ce poste

Positive and supportive team 환경

Be part of a well-established and_rese

Résumé du poste

St. Francis Square Group of Companies in Mandaluyong invites applications for a friendly Telephone Operator to be the welcoming voice that connects guests to outstanding experiences.

You will answer and direct calls, handle inquiries, and coordinate with hotel departments to fulfill guest needs while maintaining accurate call records and proper etiquette. A pleasant phone manner and willingness to work shifts are essential.

Qualifications

• Excellent verbal communication and a pleasant phone manner.
• Experience in customer service or hotel front office is a plus.
• Familiarity with telephone systems and basic computer use.
• Able to multitask and remain calm under pressure.
• Willing to work in shifts, including weekends and holidays.
• Can work in Ortigas Center, Mandaluyong City.
• Available to start immediately

Responsabilités

• Answer and direct incoming calls promptly and professionally.
• Handle guest inquiries, requests, and messages efficiently.
• Coordinate with various hotel departments to fulfill guest needs.
• Maintain accurate records of calls, wake-up requests, and other communications.
• Provide accurate information about hotel services, facilities, and local attractions.
• Follow proper telephone etiquette and uphold hotel communication standards.

Connaissances

Verbal communication

Customer service

Multitasking

Calm under pressure

Outils

Telephone systems

Basic computer use

Description du poste

Do you have a clear speaking voice, great communication skills, and a passion for delivering excellent customer service? We are looking for a Telephone Operator to be the friendly voice that connects our guests to outstanding experiences.

Key Functions:

• Answer and direct incoming calls promptly and professionally.

• Handle guest inquiries, requests, and messages efficiently.

• Coordinate with various hotel departments to fulfill guest needs.

• Maintain accurate records of calls, wake-up requests, and other communications.

• Provide accurate information about hotel services, facilities, and local attractions.

• Follow proper telephone etiquette and uphold hotel communication standards.

Qualifications:

• Excellent verbal communication skills and a pleasant phone manner.

• Previous experience in customer service or hotel front office is a plus.

• Familiarity with telephone systems and basic computer use.

• Able to multitask and remain calm under pressure.

• Willing to work in shifts, including weekends and holidays.

• Can work in Ortigas Center, Mandaluyong City

• Available to start immediately

Other Perks to enjoy!

• Positive and supportive team environment

• Be part of a well-established and respected hospitality brand