Telephone Operator

1D Manpower Services Inc.; Makati; On-site; PHP 201,000 - 268,000; Full time

Job summary

A staffing agency in Metro Manila is seeking candidates proficient in English for phone support roles. Responsibilities include managing incoming calls and inquiries about services. Candidates must demonstrate organization, attention to detail, and a positive customer-service approach. This role requires effective teamwork and a willingness to learn, making it ideal for those passionate about helping others.

Qualifications

• Ability to speak and understand English with clarity.
• Pleasant and professional phone manner.
• Organized and detail-oriented.
• Organized with attention to detail; log and relay messages accurately.
• Willing to learn and work well in a team.

Responsibilities

• Screen and route incoming calls.
• Answer inquiries about services.
• Manage and direct emergency calls.
• Managing and directing emergency calls (e.g., code calls in hospitals).
• Assisting with tasks like data entry, scheduling, or filing.

Skills

English proficiency

Professional phone etiquette

Organizational skills

Customer service orientation

Teamwork

Teamwork

Logging messages

Tools

PBX System

Job description

Job Requirements:

• Can speak and understand English, with clear speaking voice and good diction
• With pleasant and professional phone etiquette
• Able to handle incoming and outgoing calls efficiently
• Organized, attentive to details, and able to log and relay messages accurately
• With a positive attitude and customer-service–oriented mindset
• Willing to learn and can work well with the team

Responsibilities:

• Answering, screening, and routing incoming calls efficiently.
• Answering inquiries regarding company services, staff, or locations.
• Operating PBX or multi-line telephone systems.
• Managing and directing emergency calls (e.g., code calls in hospitals).
• Assisting with tasks like data entry, scheduling, or filing.