Customer Service Representative – Inbound/Outbound

Pulse Connect; Pasig; On-site; PHP 201,000 - 357,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Paid training

HMO and government-mandated benefits

Opportunities for career growth and 개발

Job summary

Pulse Connect is hiring a Customer Support Associate (Voice) for onsite roles in Ortigas. You will handle inbound and outbound calls, provide product information, resolve inquiries, and ensure a positive customer experience.

The role requires basic computer navigation, good English, and a willingness to work onsite. Training is provided, with competitive pay and performance-based incentives.

Qualifications

• Ability to communicate clearly in English (oral and written).
• Willingness to speak with customers over the phone.
• Basic computer navigation and typing skills.
• Customer service or call center experience is a plus but not required.

Responsibilities

• Handle customer inquiries and concerns through phone calls.
• Provide accurate information about products, services, and account-related concerns.
• Resolve customer issues in a professional and timely manner.
• Document customer interactions accurately in the system.
• Follow company policies, call handling procedures, and quality standards.
• Meet individual and team performance metrics.

Skills

English communication

Phone conversations

Basic computer navigation

Typing skills

Customer service experience

Education

High school / senior high / college graduate

Job description

Work Setup: ONSITE | Ortigas | If you are looking for a WFH setup, please do not apply as we only have openings for onsite setup. Thank you!

Job Summary

We are seeking a Customer Support Associate (Voice) to provide exceptional customer service by handling inbound and outbound calls. The role involves assisting customers with inquiries, resolving concerns, and delivering a positive customer experience while meeting quality and performance standards.

Key Responsibilities

• Handle customer inquiries and concerns through phone calls.
• Provide accurate information about products, services, and account-related concerns.
• Resolve customer issues in a professional and timely manner.
• Document customer interactions accurately in the system.
• Follow company policies, call handling procedures, and quality standards.
• Meet individual and team performance metrics.

Qualifications

• Atleast High School, Senior High School, or College graduate.
• Good to excellent English communication skills.
• Comfortable speaking with customers over the phone.
• Basic computer navigation and typing skills.
• Customer service or call center experience is an advantage but not required.
• Willing to work onsite

Benefits

• Competitive salary
• Performance-based incentives
• Paid training
• HMO and government-mandated benefits
• Opportunities for career growth and development

Ready to take the next step?