Customer Service Representative – Inbound/Outbound

Pulse Connect; Quezon City; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Paid training

HMO and government-mandated benefits

Career growth opportunities

Job summary

Pulse Connect is seeking a Customer Support Associate (Voice) for an onsite role in Ortigas. You will handle inbound and outbound calls, assist customers with inquiries, and resolve concerns to ensure a positive experience while maintaining quality standards.

The role emphasizes clear communication, accurate documentation, and adherence to policies. Onsite work, paid training, and opportunities for growth are provided.

Qualifications

• At least high school, senior high school, or college graduate.
• Good to excellent English communication skills.
• Comfortable speaking with customers over the phone.
• Basic computer navigation and typing skills.
• Customer service or call center experience is an advantage but not required.
• Willing to work onsite.

Responsibilities

• Handle customer inquiries and concerns through phone calls.
• Provide accurate information about products, services, and account-related concerns.
• Resolve customer issues in a professional and timely manner.
• Document customer interactions accurately in the system.
• Follow company policies, call handling procedures, and quality standards.
• Meet individual and team performance metrics.

Skills

English communication

Phone communication

Typing

Computer navigation

Customer service

Education

High school diploma or equivalent

Job description

Work Setup: ONSITE | Ortigas | If you are looking for a WFH setup, please do not apply as we only have openings for onsite setup. Thank you!

Job Summary

We are seeking a Customer Support Associate (Voice) to provide exceptional customer service by handling inbound and outbound calls. The role involves assisting customers with inquiries, resolving concerns, and delivering a positive customer experience while meeting quality and performance standards.

Key Responsibilities

• Handle customer inquiries and concerns through phone calls.
• Provide accurate information about products, services, and account-related concerns.
• Resolve customer issues in a professional and timely manner.
• Document customer interactions accurately in the system.
• Follow company policies, call handling procedures, and quality standards.
• Meet individual and team performance metrics.

Qualifications

• Atleast High School, Senior High School, or College graduate.
• Good to excellent English communication skills.
• Comfortable speaking with customers over the phone.
• Basic computer navigation and typing skills.
• Customer service or call center experience is an advantage but not required.
• Willing to work onsite

Benefits

• Competitive salary
• Performance-based incentives
• Paid training
• HMO and government-mandated benefits
• Opportunities for career growth and development

Ready to take the next step?