Guest Experience Telephone Operator

St. Francis Square Group of Companies; Mandaluyong; On-site; PHP 201,000 - 257,000; Full time

Benefits offered by this job

Positive and supportive team 환경

Be part of a well-established and_rese

Job summary

St. Francis Square Group of Companies in Mandaluyong invites applications for a friendly Telephone Operator to be the welcoming voice that connects guests to outstanding experiences.

You will answer and direct calls, handle inquiries, and coordinate with hotel departments to fulfill guest needs while maintaining accurate call records and proper etiquette. A pleasant phone manner and willingness to work shifts are essential.

Qualifications

• Excellent verbal communication and a pleasant phone manner.
• Experience in customer service or hotel front office is a plus.
• Familiarity with telephone systems and basic computer use.
• Able to multitask and remain calm under pressure.
• Willing to work in shifts, including weekends and holidays.
• Can work in Ortigas Center, Mandaluyong City.
• Available to start immediately

Responsibilities

• Answer and direct incoming calls promptly and professionally.
• Handle guest inquiries, requests, and messages efficiently.
• Coordinate with various hotel departments to fulfill guest needs.
• Maintain accurate records of calls, wake-up requests, and other communications.
• Provide accurate information about hotel services, facilities, and local attractions.
• Follow proper telephone etiquette and uphold hotel communication standards.

Skills

Verbal communication

Customer service

Multitasking

Calm under pressure

Tools

Telephone systems

Basic computer use

Job description

St. Francis Square Group of Companies in Mandaluyong invites applications for a friendly Telephone Operator to be the welcoming voice that connects guests to outstanding experiences.

You will answer and direct calls, handle inquiries, and coordinate with hotel departments to fulfill guest needs while maintaining accurate call records and proper etiquette. A pleasant phone manner and willingness to work shifts are essential.