Telephone Operator – Open for Fresh Graduates – EDSA, Quezon City

Dempsey Resource Management Inc.; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A recruitment agency is seeking a customer service representative located in Quezon City. The role requires a graduate of a 4-year Business course with excellent verbal communication skills and the ability to handle customer interactions effectively. Fresh graduates are encouraged to apply. Responsibilities include answering calls, providing customer information, and maintaining databases. This position offers an opportunity for those looking to kick-start their careers in customer service, in a vibrant work environment.

Qualifications

• Fresh Graduates are welcome to apply.
• Previous experience in a similar role is preferred.
• Pleasing personality and positive attitude are essential.

Responsibilities

• Answering and making phone calls.
• Providing accurate and clear information to customers.
• Recording requests and complaints.
• Maintaining an updated database.
• Collaborating with other departments to resolve issues.

Skills

Excellent verbal communication skills

Customer orientation

Ability to work under pressure

Organizational and prioritization skills

Good computer skills

Foreign language skills

Education

Graduate of 4 years Business Course

Completed high school education

Job description

Requirements

• Graduate of 4 years Business Course
• Pleasing personality
• Fresh Graduate are welcome to apply
• Previous experience in a similar role
• Excellent verbal communication skills
• Good computer skills
• Ability to work under pressure
• Positive attitude and customer orientation
• Empathy and patience in customer interactions
• Organizational and prioritization skills
• Availability for flexible schedule
• Foreign language skills are a plus
• Completed high school education

Responsibilities

• Answering and making phone calls
• Providing accurate and clear information to customers
• Recording requests and complaints
• Redirecting calls to relevant departments
• Maintaining an updated database
• Following company procedures and standards
• Handling difficult situations calmly
• Collaborating with other departments to resolve issues
• Participating in training sessions
• Reporting daily activities to the supervisor