Telecom Compliance & Sales Support Specialist

Acquire Intelligence; Quezon City; Vor Ort; PHP 402.000 - 670.000; Vollzeit

Benefits dieser Stelle

HMO coverage for you and your family

Yearly Kick-Off Parties

Value Awards

Internal promotions

Meaningful work with teams

Zusammenfassung

Acquire Intelligence, a global outsourcer, invites you to join as a Telecommunications Compliance Analyst and Sales Support specialist. You will help keep our Australian telecommunications operations compliant while supporting the sales and service delivery teams.

This role covers regulatory compliance, documentation, process improvement, and customer communications. You will work with management and cross-functional teams to maintain compliance frameworks, develop procedures, and ensure

Qualifikationen

• Experience in a compliance, regulatory or administrative role within the Australian telecommunications industry or a similarly regulated environment
• Working knowledge of Australian telecommunications regulations, including familiarity with ACMA requirements, the TIO and Communications Alliance codes
• Strong attention to detail with the ability to review complex documentation, identify gaps and produce accurate, publication‑ready materials
• Proven ability to develop and document processes, SOPs and customer‑facing compliance documents such as CIS, Terms and Conditions and policy documents
• Confident communicator who can liaise effectively with carriers, suppliers, internal teams and customers both verbally and in writing
• Organised and self‑directed, with the ability to manage multiple concurrent tasks, track deadlines and maintain version‑controlled records
• Experience supporting a sales team with quoting, order preparation, application review and onboarding coordination
• Comfortable handling customer enquiries, billing questions and escalations in a professional and solution‑focused manner
• Proficient with business systems and internal databases, with a commitment to maintaining accurate and up‑to‑date records
• A collaborative team player who is proactive about identifying problems, suggesting improvements and supporting colleagues through process or regulatory changes

Aufgaben

• Research, monitor and interpret Australian telecommunications legislation, industry codes and regulatory requirements from bodies including ACMA, the TIO and Communications Alliance
• Review existing business practices to identify compliance gaps and assist with implementing regulatory changes across the organisation
• Maintain and update telecommunications customer documentation including Terms and Conditions, Critical Information Summaries, Fair Use Policies, Complaint Handling Policies and product‑specific terms
• Develop, document and implement internal Standard Operating Procedures covering areas such as customer onboarding, number porting, service activations, billing, complaints and contract management
• Prepare and coordinate customer communications relating to pricing changes, product updates, Terms and Conditions changes and regulatory requirements, ensuring notifications are issued within required timeframes
• Assist with telecommunications service orders across NBN, voice, SIP, Cloud PBX and mobile products, including number porting and follow‑ups with carriers and suppliers
• Support the sales team with product enquiries, quotes, applications and supporting documentation, and coordinate customer onboarding across sales, service and billing teams
• Maintain accurate records of compliance reviews, document version control, customer notifications and order information within internal systems
• Assist with billing enquiries, debt collection follow‑ups and general customer telecommunications enquiries
• Identify opportunities to improve workflow efficiency and work with management to ensure new processes are embedded and followed across the business

Jobbeschreibung

Acquire Intelligence, a global outsourcer, invites you to join as a Telecommunications Compliance Analyst and Sales Support specialist. You will help keep our Australian telecommunications operations compliant while supporting the sales and service delivery teams.

This role covers regulatory compliance, documentation, process improvement, and customer communications. You will work with management and cross-functional teams to maintain compliance frameworks, develop procedures, and ensure