AU Telco Compliance Manager

Acquire Intelligence; Pasig; On-site; PHP 900,000 - 1,800,000; Full time

Job summary

Acquire Intelligence is seeking a Compliance Lead to oversee end-to-end regulatory, complaints management, and risk governance for the business. You will ensure adherence to Australian telecommunications laws and industry codes while safeguarding the company from regulatory and reputational risks.

You will drive a proactive compliance culture, support sustainable growth, and onboard/govern corporate accounts. Strong leadership and negotiation skills are essential.

Qualifications

• Strong knowledge of Australian telecommunications regulations (ACMA, TIO, Privacy Act, TCP Code).
• Experience in risk governance and regulatory reporting.
• Leadership and stakeholder management capabilities.

Responsibilities

• Lead compliance with legislation, codes, and standards (ACMA, TIO, TCP Code).
• Conduct regular audits and gap assessments across CS, Marketing, Tech, Sales.
• Develop, implement, and continuously improve compliance frameworks, policies, and controls.
• Maintain up-to-date regulatory registers and ensure processes align with obligations.
• Own risk assessment frameworks and mitigate operational and regulatory risks.
• Oversee compliance for new product launches (e.g., MVNO services) before go-live.
• Own end-to-end complaints management, including escalations for high-risk issues.
• Act as primary liaison with external dispute bodies (TIO, regulators).
• Design and deliver staff compliance training programs for all teams.
• Be the primary contact with regulators and industry bodies (ACMA, OAIC, TIO, ACCAN, Comms Alliance).

Skills

Regulatory knowledge

Risk management

Leadership

Analytical skills

Regulatory negotiation

Customer advocacy

Job description

About the role

Lead and oversee Yomojo's end-to-end compliance, regulatory, and complaints management framework, ensuring adherence to all applicable telecommunications laws, industry codes, and regulatory obligations. The role is responsible for safeguarding the business against regulatory, financial, and reputational risks while driving a proactive compliance culture, strengthening customer outcomes, and supporting sustainable growth—including onboarding and governance of corporate accounts.

Key responsibilities

• Lead compliance with all relevant legislation, codes, and standards (e.g., ACMA, OAIC, TIO, ACCC, Telecommunications Consumer Protections Code, Privacy Act)
• Conduct regular compliance audits and gap assessments across all departments (CS, Marketing, Technology, Sales)
• Develop, implement, and continuously improve compliance frameworks, policies, and controls
• Maintain up-to-date regulatory registers and ensure all business processes align with current obligations
• Own risk assessment frameworks, proactively identifying and mitigating operational and regulatory risks
• Oversee compliance for new product launches (e.g., NBN, MVNO services), ensuring readiness before go-live
• Own the end-to-end complaints management framework, including escalation pathways and personally manage high-risk complaints (TIO disputes, privacy issues, legal threats)
• Act as primary liaison with external dispute bodies (TIO, Fair Trading, regulators)
• Design and deliver compliance training programs for all staff (CS, Sales, Marketing, Tech)
• Act as primary point of contact with regulators and industry bodies (ACMA, OAIC, TIO, ACCAN, Comms Alliance)

About you

• Strong knowledge of Australian telecommunications regulations (ACMA, TIO, Privacy Act, TCP Code)
• Risk management and governance expertise
• Leadership and stakeholder management capability
• Analytical and problem-solving capability
• Excellent communication and regulatory negotiation skills
• Customer advocacy mindset