Telco Compliance Analyst and Sales Support

Acquire.AI; Quezon City; Hybrid; PHP 446,000 - 781,000; Full time

Benefits offered by this job

HMO coverage for you and your family

14th Month Pay

Job summary

Acquire Intelligence is seeking a Telecommunications Compliance Analyst and Sales Support specialist in Quezon City. The role focuses on aligning business practices with Australian telecommunications regulations while supporting the sales and service delivery teams.

You will handle regulatory documentation, SOP development, and cross-functional coordination to ensure compliant processes. The position involves monitoring ACMA and TIO codes, updating CIS and terms, and assisting with onboarding,

Qualifications

• Experience in a compliance, regulatory or administrative role within a telecommunications or similarly regulated industry.
• Strong understanding of regulatory frameworks and willingness to interpret complex guidelines.

Responsibilities

• Research and interpret Australian telecommunications regulations and codes (ACMA, TIO, Communications Alliance).
• Maintain and update customer documentation including CIS, terms and conditions, and policy documents.
• Support the sales team with product enquiries, quotes and onboarding coordination.
• Develop SOPs for onboarding, billing, complaints and contract management.
• Coordinate customer communications on pricing changes and regulatory updates.

Skills

Regulatory compliance

Documentation

Interpersonal communication

Attention to detail

Process improvement

Sales support

Tools

CRM systems

Microsoft Excel

Billing systems

Job description

Telco Compliance Analyst and Sales Support### Telco Compliance Analyst and Sales SupportApply: Quezon City: Full time: Posted Today: R13083We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!**At Acquire Intelligence, our mission is to help business work smarter.** We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career. ***Advance Your Career - Join us today and be part of a team where your work makes an impact!*** ### WHY JOIN THE A-TEAM? Come for a career, stay for the fun! Here's what's waiting for you:* HMO coverage for you and your family* Epic Yearly Kick-Off Parties with major giveaways (including a car in 2023!)* Recognition through our Value Awards — we celebrate your wins* Real career growth with internal promotions* Meaningful work with talented and supportive teamsYour future matters:* 900 internal promotions every year* 2,700+ leadership training coursesExtra rewards along the way:* 14th Month Pay for employees who complete 5 years with us* Generous referral incentives of up to ₱42,000 depending on the roleEnjoy work-life balance:* 12 Vacation Leaves* 12 Sick Leaves* 1 Birthday Leave### A SNAPSHOT OF YOUR ROLE Join Acquire Intelligence as a Telecommunications Compliance Analyst and Sales Support specialist, where you will play a pivotal role in keeping the business aligned with Australian telecommunications regulations while supporting sales and service delivery. This is a varied, hands-on position that spans regulatory compliance, documentation, process improvement, and customer communications. You will work closely with management and cross-functional teams to maintain compliance frameworks, develop internal procedures, support the sales team, and ensure customers receive accurate, timely communications. If you thrive on variety, take pride in getting the details right, and want to make a genuine impact in a growing telecoms business, this role is for you. ### YOUR DAILY RESPONSIBILITIES* Research, monitor and interpret Australian telecommunications legislation, industry codes and regulatory requirements from bodies including ACMA, the TIO and Communications Alliance* Review existing business practices to identify compliance gaps and assist with implementing regulatory changes across the organisation* Maintain and update telecommunications customer documentation including Terms and Conditions, Critical Information Summaries, Fair Use Policies, Complaint Handling Policies and product-specific terms* Develop, document and implement internal Standard Operating Procedures covering areas such as customer onboarding, number porting, service activations, billing, complaints and contract management* Prepare and coordinate customer communications relating to pricing changes, product updates, Terms and Conditions changes and regulatory requirements, ensuring notifications are issued within required timeframes* Assist with telecommunications service orders across NBN, voice, SIP, Cloud PBX and mobile products, including number porting and follow-ups with carriers and suppliers* Support the sales team with product enquiries, quotes, applications and supporting documentation, and coordinate customer onboarding across sales, service and billing teams* Maintain accurate records of compliance reviews, document version control, customer notifications and order information within internal systems* Assist with billing enquiries, debt collection follow-ups and general customer telecommunications enquiries* Identify opportunities to improve workflow efficiency and work with management to ensure new processes are embedded and followed across the business ### A BIT ABOUT YOU* Experience in a compliance, regulatory or administrative role within the Australian telecommunications industry or a similarly regulated environment* Working knowledge of Australian telecommunications regulations, including familiarity with ACMA requirements, the TIO and Communications Alliance codes* Strong attention to detail with the ability to review complex documentation, identify gaps and produce accurate, publication-ready materials* Proven ability to develop and document processes, SOPs and customer-facing compliance documents such as CIS, Terms and Conditions and policy documents* Confident communicator who can liaise effectively with carriers, suppliers, internal teams and customers both verbally and in writing* Organised and self-directed, with the ability to manage multiple concurrent tasks, track deadlines and maintain version-controlled records* Experience supporting a sales team with quoting, order preparation, application review and onboarding coordination* Comfortable handling customer enquiries, billing questions and escalations in a professional and solution-focused manner* Proficient with business systems and internal databases, with a commitment to maintaining accurate and up-to-date records* A collaborative team player who is proactive about identifying problems, suggesting improvements and supporting colleagues through process or regulatory changes ### WHAT WE VALUE We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values: * **Curious and Clever:** Smart questions spark smart solutions.* **Entrepreneurial Energy:** Think like an owner. Solve like a founder.* **Fast with Intent:** We move fast and deliver real results.* **Laugh and Learn:** We don't take ourselves too seriously, just our results. What are you waiting for? Come for a career, stay for the fun!Join the A-Team and experience the A-Life!### About UsAcquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail.We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.