Telco Compliance Analyst and Sales Support

Acquire Intelligence; Quezon City; On-site; PHP 402,000 - 670,000; Full time

Benefits offered by this job

HMO coverage for you and your family

Yearly Kick-Off Parties

Value Awards

Internal promotions

Meaningful work with teams

Job summary

Acquire Intelligence, a global outsourcer, invites you to join as a Telecommunications Compliance Analyst and Sales Support specialist. You will help keep our Australian telecommunications operations compliant while supporting the sales and service delivery teams.

This role covers regulatory compliance, documentation, process improvement, and customer communications. You will work with management and cross-functional teams to maintain compliance frameworks, develop procedures, and ensure

Qualifications

• Experience in a compliance, regulatory or administrative role within the Australian telecommunications industry or a similarly regulated environment
• Working knowledge of Australian telecommunications regulations, including familiarity with ACMA requirements, the TIO and Communications Alliance codes
• Strong attention to detail with the ability to review complex documentation, identify gaps and produce accurate, publication‑ready materials
• Proven ability to develop and document processes, SOPs and customer‑facing compliance documents such as CIS, Terms and Conditions and policy documents
• Confident communicator who can liaise effectively with carriers, suppliers, internal teams and customers both verbally and in writing
• Organised and self‑directed, with the ability to manage multiple concurrent tasks, track deadlines and maintain version‑controlled records
• Experience supporting a sales team with quoting, order preparation, application review and onboarding coordination
• Comfortable handling customer enquiries, billing questions and escalations in a professional and solution‑focused manner
• Proficient with business systems and internal databases, with a commitment to maintaining accurate and up‑to‑date records
• A collaborative team player who is proactive about identifying problems, suggesting improvements and supporting colleagues through process or regulatory changes

Responsibilities

• Research, monitor and interpret Australian telecommunications legislation, industry codes and regulatory requirements from bodies including ACMA, the TIO and Communications Alliance
• Review existing business practices to identify compliance gaps and assist with implementing regulatory changes across the organisation
• Maintain and update telecommunications customer documentation including Terms and Conditions, Critical Information Summaries, Fair Use Policies, Complaint Handling Policies and product‑specific terms
• Develop, document and implement internal Standard Operating Procedures covering areas such as customer onboarding, number porting, service activations, billing, complaints and contract management
• Prepare and coordinate customer communications relating to pricing changes, product updates, Terms and Conditions changes and regulatory requirements, ensuring notifications are issued within required timeframes
• Assist with telecommunications service orders across NBN, voice, SIP, Cloud PBX and mobile products, including number porting and follow‑ups with carriers and suppliers
• Support the sales team with product enquiries, quotes, applications and supporting documentation, and coordinate customer onboarding across sales, service and billing teams
• Maintain accurate records of compliance reviews, document version control, customer notifications and order information within internal systems
• Assist with billing enquiries, debt collection follow‑ups and general customer telecommunications enquiries
• Identify opportunities to improve workflow efficiency and work with management to ensure new processes are embedded and followed across the business

Job description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

At Acquire Intelligence, our mission is to help business work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.

Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career - Join us today and be part of a team where your work makes an impact!

WHY JOIN THE A-TEAM? Come for a career, stay for the fun!

Here’s What's Waiting For You

• HMO coverage for you and your family
• Epic Yearly Kick-Off Parties with major giveaways (including a car in 2023!)
• Recognition through our Value Awards — we celebrate your wins
• Real career growth with internal promotions
• Meaningful work with talented and supportive teams

Your Future Matters

• 900 internal promotions every year
• 2,700+ leadership training courses

Extra Rewards Along The Way

• 14th Month Pay for employees who complete 5 years with us
• Generous referral incentives of up to ₱42,000 depending on the role

Enjoy Work-life Balance

• 12 Vacation Leaves
• 12 Sick Leaves
• 1 Birthday Leave

A SNAPSHOT OF YOUR ROLE

Join Acquire Intelligence as a Telecommunications Compliance Analyst and Sales Support specialist, where you will play a pivotal role in keeping the business aligned with Australian telecommunications regulations while supporting sales and service delivery. This is a varied, hands‑on position that spans regulatory compliance, documentation, process improvement, and customer communications. You will work closely with management and cross‑functional teams to maintain compliance frameworks, develop internal procedures, support the sales team, and ensure customers receive accurate, timely communications. If you thrive on variety, take pride in getting the details right, and want to make a genuine impact in a growing telecoms business, this role is for you.

Your Daily Responsibilities

• Research, monitor and interpret Australian telecommunications legislation, industry codes and regulatory requirements from bodies including ACMA, the TIO and Communications Alliance
• Review existing business practices to identify compliance gaps and assist with implementing regulatory changes across the organisation
• Maintain and update telecommunications customer documentation including Terms and Conditions, Critical Information Summaries, Fair Use Policies, Complaint Handling Policies and product‑specific terms
• Develop, document and implement internal Standard Operating Procedures covering areas such as customer onboarding, number porting, service activations, billing, complaints and contract management
• Prepare and coordinate customer communications relating to pricing changes, product updates, Terms and Conditions changes and regulatory requirements, ensuring notifications are issued within required timeframes
• Assist with telecommunications service orders across NBN, voice, SIP, Cloud PBX and mobile products, including number porting and follow‑ups with carriers and suppliers
• Support the sales team with product enquiries, quotes, applications and supporting documentation, and coordinate customer onboarding across sales, service and billing teams
• Maintain accurate records of compliance reviews, document version control, customer notifications and order information within internal systems
• Assist with billing enquiries, debt collection follow‑ups and general customer telecommunications enquiries
• Identify opportunities to improve workflow efficiency and work with management to ensure new processes are embedded and followed across the business

a Bit About You

• Experience in a compliance, regulatory or administrative role within the Australian telecommunications industry or a similarly regulated environment
• Working knowledge of Australian telecommunications regulations, including familiarity with ACMA requirements, the TIO and Communications Alliance codes
• Strong attention to detail with the ability to review complex documentation, identify gaps and produce accurate, publication‑ready materials
• Proven ability to develop and document processes, SOPs and customer‑facing compliance documents such as CIS, Terms and Conditions and policy documents
• Confident communicator who can liaise effectively with carriers, suppliers, internal teams and customers both verbally and in writing
• Organised and self‑directed, with the ability to manage multiple concurrent tasks, track deadlines and maintain version‑controlled records
• Experience supporting a sales team with quoting, order preparation, application review and onboarding coordination
• Comfortable handling customer enquiries, billing questions and escalations in a professional and solution‑focused manner
• Proficient with business systems and internal databases, with a commitment to maintaining accurate and up‑to‑date records
• A collaborative team player who is proactive about identifying problems, suggesting improvements and supporting colleagues through process or regulatory changes

What We Value

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever: Smart questions spark smart solutions.
• Entrepreneurial Energy: Think like an owner. Solve like a founder.
• Fast with Intent: We move fast and deliver real results.
• Laugh and Learn: We don't take ourselves too seriously, just our results.

What are you waiting for? Come for a career, stay for the fun! Join the A-Team and experience the A-Life!