Telco Support Specialist — Onsite Troubleshooter

Work Avenue and Business Solutions Incorporated; Metro Manila; On-site; PHP 167,000 - 279,000; Full time

Job summary

Work Avenue and Business Solutions Inc. is seeking individuals to join a telecommunications support team. You will assist customers with mobile and telecommunications service concerns, leveraging call center experience to guide troubleshooting and resolve issues.

The role requires a High School graduate, 3+ months call center exposure, and English communication at B2 level. Onsite work with a standard schedule is expected, offering a competitive salary package with growth opportunities.

Qualifications

• High school graduate (old or K-12 senior high).
• At least 3 months call center experience; telco account preferred.
• B2 level English communication.
• Willing to work onsite and follow the assigned work schedule.
• Clear communication and listening skills.
• Open to learning new tools, procedures, and telecommunications services.

Responsibilities

• Help customers understand services, account details, and options.
• Listen to customer concerns and identify practical solutions.
• Guide customers through basic service checks and troubleshooting steps.
• Explain service information clearly so customers know what to expect.
• Record customer concerns and actions for documentation.
• Work with other support teams when a concern needs escalation.
• Keep customer interactions professional and solution-focused.

Skills

Customer service

Communication skills

Active listening

Problem solving

Education

High School graduate

Job description

Work Avenue and Business Solutions Inc. is seeking individuals to join a telecommunications support team. You will assist customers with mobile and telecommunications service concerns, leveraging call center experience to guide troubleshooting and resolve issues.

The role requires a High School graduate, 3+ months call center exposure, and English communication at B2 level. Onsite work with a standard schedule is expected, offering a competitive salary package with growth opportunities.