Telco Care Specialist - Billing, Tech & Support

Work Avenue and Business Solutions Incorporated; Metro Manila; On-site; PHP 167,000 - 279,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in Metro Manila, Philippines, is seeking a motivated Telco Account Customer Care Associate to deliver excellent service on inbound and outbound calls, handling billing inquiries, account updates, and basic technical issues. Candidates should have at least 3 months of call center experience, HS or SHS diploma, and at least B2 English communication skills.

The role requires on-site work, rotating shifts, weekends, and holidays, with immediate start.

Qualifications

• At least 3 months of call center experience (Telco preferred).
• High School Graduate (old curriculum) or Senior High School Graduate (new curriculum).
• Must have at least B2 English communication skills.
• Excellent verbal and written communication skills.
• Strong problem-solving and customer service abilities.
• Willing to work onsite, shifting schedules, weekends, and holidays.
• Can start as soon as possible.

Responsibilities

• Handle inbound and outbound calls regarding telecommunications products and services.
• Assist customers with billing inquiries, payment concerns, and account-related requests.
• Provide information about mobile plans, subscriptions, promotions, and service features.
• Troubleshoot basic technical issues involving mobile devices and network services.
• Process account updates, service requests, and customer information accurately.
• Resolve customer complaints professionally and provide appropriate solutions.
• Maintain accurate records of customer interactions and transactions.
• Ensure customer satisfaction by delivering timely and quality support.

Skills

Call center experience

English Proficiency

Verbal and written communication

Problem-solving

Customer service

On-site work

Education

High School Diploma

Job description

Work Avenue and Business Solutions Incorporated in Metro Manila, Philippines, is seeking a motivated Telco Account Customer Care Associate to deliver excellent service on inbound and outbound calls, handling billing inquiries, account updates, and basic technical issues. Candidates should have at least 3 months of call center experience, HS or SHS diploma, and at least B2 English communication skills.

The role requires on-site work, rotating shifts, weekends, and holidays, with immediate start.