Metro Manila Site - Help Customers Stay Connected – Telco Support | Onsite

Work Avenue and Business Solutions Incorporated; Metro Manila; On-site; PHP 167,000 - 279,000; Full time

Job summary

Work Avenue and Business Solutions Inc. is seeking individuals to join a telecommunications support team. You will assist customers with mobile and telecommunications service concerns, leveraging call center experience to guide troubleshooting and resolve issues.

The role requires a High School graduate, 3+ months call center exposure, and English communication at B2 level. Onsite work with a standard schedule is expected, offering a competitive salary package with growth opportunities.

Qualifications

• High school graduate (old or K-12 senior high).
• At least 3 months call center experience; telco account preferred.
• B2 level English communication.
• Willing to work onsite and follow the assigned work schedule.
• Clear communication and listening skills.
• Open to learning new tools, procedures, and telecommunications services.

Responsibilities

• Help customers understand services, account details, and options.
• Listen to customer concerns and identify practical solutions.
• Guide customers through basic service checks and troubleshooting steps.
• Explain service information clearly so customers know what to expect.
• Record customer concerns and actions for documentation.
• Work with other support teams when a concern needs escalation.
• Keep customer interactions professional and solution-focused.

Skills

Customer service

Communication skills

Active listening

Problem solving

Education

High School graduate

Job description

Do you enjoy helping people find answers and making everyday tasks easier? Join a telecommunications support team where your communication skills and problem-solving abilities can make a difference.

Work Avenue and Business Solutions Inc. is looking for applicants who can assist customers with their mobile and telecommunications service concerns. If you already have call center experience and want to take the next step in your career, this could be the opportunity for you.

Earn a salary package of up to ₱25,000, depending on your qualifications and experience.

Key Responsibilities

• Help customers understand their telecommunications services, account details, and available options.
• Listen carefully to customer concerns and identify practical ways to address them.
• Guide customers through basic service checks and troubleshooting steps.
• Explain service information clearly so customers know what to expect.
• Record customer concerns and the actions taken for proper documentation.
• Work with other support teams when a concern needs additional attention.
• Keep customer interactions professional, helpful, and focused on finding solutions.

Qualifications

• Must be a High School Graduate under the old curriculum or a Senior High School Graduate under the K–12 curriculum.
• At least 3 months of call center experience is required; Telco account experience is an advantage.
• Must have B2-level English communication skills.
• Willing to work onsite and follow the assigned work schedule.
• Can communicate clearly, listen attentively, and handle different customer concerns.
• Open to learning new tools, procedures, and telecommunications services.