Onsite Tech Support Rep — Paid Training & Growth

Caldwell Communications Consultancy Philippines; Malabon; On-site; PHP 279,000 - 390,600; Full time

Job summary

Caldwell Communications Consultancy Philippines is hiring a Customer Service Representative – Telco. This on-site role in Malabon invites fresh graduates to join a technical customer support team, handling inquiries via phone, chat, or email and guiding clients through solutions.

We offer paid training from Day 1, performance-based incentives, and opportunities for growth in a people-first environment. English proficiency and problem-solving skills are essential for success.

Qualifications

• High school or senior high school graduate; college degree preferred.
• Excellent English communication, both written and spoken.
• Strong problem-solving and analytical thinking.
• Customer-focused attitude with good multitasking abilities.

Responsibilities

• Handle technical inquiries via phone, chat, or email.
• Troubleshoot software, hardware, or connectivity issues.
• Guide clients with clear, step-by-step solutions.
• Document issues and resolutions accurately for case records.
• Escalate unresolved issues to higher-level technical support.
• Meet service quality and productivity targets.

Skills

Strong English

Problem-solving

Customer-focused

Analytical

Education

High School or Senior High School graduate

College degree preferred

Tools

Basic computer skills

Job description

Caldwell Communications Consultancy Philippines is hiring a Customer Service Representative – Telco. This on-site role in Malabon invites fresh graduates to join a technical customer support team, handling inquiries via phone, chat, or email and guiding clients through solutions.

We offer paid training from Day 1, performance-based incentives, and opportunities for growth in a people-first environment. English proficiency and problem-solving skills are essential for success.