Technical Email Support – Paid Training, Onsite Role

Caldwell Communications; Caloocan; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Paid training from Day 1

Performance incentives and bonuses

Career growth opportunities

Continuous learning and upskilling

Job summary

Caldwell Communications in Quezon City is hiring a Customer Service Representative for a Technical Support account. Onsite role with paid training from Day 1 and no prior BPO experience required. Fresh graduates and career shifters are welcome to apply.

The position offers a full-time schedule, a basic salary up to ₱26,000 monthly, and opportunities to grow in customer service and technical support roles.

Qualifications

• High School or Senior High School graduate
• College level or graduate is an advantage
• No BPO or call center experience required
• Fresh graduates and first-time job seekers welcome
• Career shifters encouraged to apply

Responsibilities

• Assist customers with technical concerns and inquiries
• Provide basic troubleshooting and clear solutions
• Guide customers through troubleshooting steps
• Handle account, product, and service concerns
• Document customer interactions accurately
• Escalate complex concerns when necessary
• Maintain quality and customer satisfaction standards

Skills

Good English communication

Basic computer skills

Willing to learn technical processes

Willing to work onsite and shifting

Education

High School or Senior High School graduate

College level or graduate advantageous

Job description

Caldwell Communications in Quezon City is hiring a Customer Service Representative for a Technical Support account. Onsite role with paid training from Day 1 and no prior BPO experience required. Fresh graduates and career shifters are welcome to apply.

The position offers a full-time schedule, a basic salary up to ₱26,000 monthly, and opportunities to grow in customer service and technical support roles.