Telco Customer Success & Retention Specialist

Recruitify_HR; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

Recruitify HR is seeking a dedicated Customer Support Specialist in the Philippines to identify, troubleshoot, and resolve customer concerns promptly. You will work to retain customers by offering practical solutions and communicating clearly.

This role requires adherence to privacy, data security, and regulatory standards, with escalation to specialized teams when needed to sustain high customer satisfaction and trust in our services.

Responsibilities

• Identify, troubleshoot, and resolve customer concerns.
• Escalate complex issues to the appropriate team while maintaining a high level of customer satisfaction.
• Follow all company policies related to privacy, data security, and compliance standards.

Job description

Recruitify HR is seeking a dedicated Customer Support Specialist in the Philippines to identify, troubleshoot, and resolve customer concerns promptly. You will work to retain customers by offering practical solutions and communicating clearly.

This role requires adherence to privacy, data security, and regulatory standards, with escalation to specialized teams when needed to sustain high customer satisfaction and trust in our services.