Senior Customer Service Specialist

Recruitify_Hr; Metro Manila; Sur place; PHP 240 000 - 360 000; Plein temps

Résumé du poste

Recruitify_Hr in the Philippines is hiring for a customer support role. You will assist customers with inquiries and provide timely solutions, while managing complaints and offering appropriate resolutions.

The role requires clear communication to maintain high customer satisfaction and to document interactions for continuous improvement. You will work in a fast-paced environment with varying hours and collaborate with team members to enhance service delivery.

Qualifications

• High School diploma or equivalent.
• 5–10 years experience in customer support or related role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and customer-oriented mindset.

Responsabilités

• Assist customers with inquiries and provide timely solutions.
• Manage customer complaints and offer appropriate resolutions.
• Maintain high customer satisfaction through effective communication.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with team members to enhance service delivery.

Connaissances

Excellent communication

Interpersonal skills

Customer-centric mindset

Problem-solving abilities

Formation

High School diploma

Description du poste

Recruitify_Hr in the Philippines is hiring for a customer support role. You will assist customers with inquiries and provide timely solutions, while managing complaints and offering appropriate resolutions.

The role requires clear communication to maintain high customer satisfaction and to document interactions for continuous improvement. You will work in a fast-paced environment with varying hours and collaborate with team members to enhance service delivery.