Telco CSR: Customer Success & Retention (Voice/Non-Voice)

Recruitify_HR; Philippines; Sur place; PHP 279 000 - 424 000; Plein temps

Résumé du poste

Recruitify_HR in the Philippines seeks a customer service specialist to effectively identify, troubleshoot, and resolve customer concerns while maintaining high customer satisfaction. You will address inquiries with clear communication and a proactive approach to problem-solving.

You will recognize opportunities to retain customers by presenting alternatives, offers, or service upgrades that fit their needs, while adhering to privacy, data security, and compliance policies to protect both the

Responsabilités

• Identify, troubleshoot, and resolve customer concerns while maintaining high satisfaction.
• Recognize opportunities to retain customers by offering alternatives, special offers, or service upgrades that fit their needs.
• Follow company policies and regulatory requirements related to customer privacy, data security, and compliance standards.

Connaissances

Customer service

Troubleshooting

Description du poste

Recruitify_HR in the Philippines seeks a customer service specialist to effectively identify, troubleshoot, and resolve customer concerns while maintaining high customer satisfaction. You will address inquiries with clear communication and a proactive approach to problem-solving.

You will recognize opportunities to retain customers by presenting alternatives, offers, or service upgrades that fit their needs, while adhering to privacy, data security, and compliance policies to protect both the