Telco Account Support & Retention Specialist

Recruitify_HR; Parañaque; On-site; PHP 240,000 - 360,000; Full time

Job summary

Recruitify_HR is seeking a customer service professional to identify, troubleshoot, and resolve customer concerns. You will escalate complex issues to the appropriate team while upholding high customer satisfaction standards.

Additionally, you will recognize opportunities to retain customers by presenting alternatives, offers, or upgrades that align with their needs, and you will follow all privacy, data security, and regulatory requirements.

Responsibilities

• Effectively identify, troubleshoot, and resolve customer concerns.
• Escalate complex issues to the appropriate team when needed while maintaining a high level of customer satisfaction.
• Recognize opportunities to retain customers by presenting alternative solutions, special offers, or service upgrades that align with their needs.
• Follow all company policies and regulatory requirements related to customer privacy, data security, and compliance standards.

Job description

Recruitify_HR is seeking a customer service professional to identify, troubleshoot, and resolve customer concerns. You will escalate complex issues to the appropriate team while upholding high customer satisfaction standards.

Additionally, you will recognize opportunities to retain customers by presenting alternatives, offers, or upgrades that align with their needs, and you will follow all privacy, data security, and regulatory requirements.