Senior Multi-Channel Customer Support Specialist

Recruitify_HR; Davao City; Presencial; PHP 402.000 - 536.000; Jornada completa

Descripción de la vacante

Recruitify_HR is seeking a dedicated customer support specialist in the Philippines to assist customers via phone, email, and chat. You will resolve inquiries, maintain records, and collaborate with other departments to ensure satisfaction.

In a fast-paced environment, you will gather feedback, suggest improvements, and help deliver outstanding service across channels. With 5-7 years of experience and a diploma, you will contribute to driving customer retention and a positive experience.

Formación

• Diploma or equivalent experience.
• 5-7 years of experience in customer service.
• Strong communication and interpersonal skills.
• Proficiency in customer service software and tools.
• Ability to work in a fast-paced environment.

Responsabilidades

• Provide exceptional customer support via phone, email, and chat.
• Resolve customer inquiries and issues in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure customer satisfaction.
• Continuously improve service by gathering feedback and suggesting changes.

Conocimientos

Strong communication

Interpersonal skills

Customer service software

Patience and empathy

Educación

Diploma or equivalent

Descripción del empleo

Recruitify_HR is seeking a dedicated customer support specialist in the Philippines to assist customers via phone, email, and chat. You will resolve inquiries, maintain records, and collaborate with other departments to ensure satisfaction.

In a fast-paced environment, you will gather feedback, suggest improvements, and help deliver outstanding service across channels. With 5-7 years of experience and a diploma, you will contribute to driving customer retention and a positive experience.