Telco Account Support Specialist

Recruitify_HR; Las Piñas; On-site; PHP 223,000 - 446,000; Full time

Job summary

Recruitify_HR in the Philippines is seeking a customer service professional to effectively identify, troubleshoot, and resolve customer concerns while escalating complex issues when needed. You will maintain high levels of customer satisfaction and adhere to all privacy and regulatory requirements.

Additionally, you will recognize opportunities to retain customers by presenting alternative solutions, special offers, or service upgrades that align with their needs and comply with data security

Qualifications

• Identify customer concerns accurately.
• Troubleshoot and resolve issues effectively.
• Escalate complex cases to appropriate teams when needed.

Responsibilities

• Recognize opportunities to retain customers by presenting alternative solutions, special offers, or service upgrades that align with their needs.

Job description

Recruitify_HR in the Philippines is seeking a customer service professional to effectively identify, troubleshoot, and resolve customer concerns while escalating complex issues when needed. You will maintain high levels of customer satisfaction and adhere to all privacy and regulatory requirements.

Additionally, you will recognize opportunities to retain customers by presenting alternative solutions, special offers, or service upgrades that align with their needs and comply with data security