Telco Customer Service Agent - Up to P55K + Perks

iQor (Philippines), Inc.; Philippines; On-site; PHP 368,000 - 614,000; Full time

Benefits offered by this job

HMO coverage

Quarterly appraisals

Monthly performance incentives

Up to 30 days paid leave

21 days convertible to cash

Meal allowance

Transportation allowance

Night differential

Group life insurance

Onsite clinic

Wellness programs

Job summary

iQor (Philippines), Inc. invites you to join as a Customer Service Call Center Agent. You will be the voice guiding customers over inbound calls, resolving issues with a smile, and helping ensure callers hang up happier than they called.

We value English communication, resilience, and BPO experience. Expect a dynamic shift schedule, opportunities for growth, competitive basic pay with benefits like HMO, paid leave, and performance incentives.

Qualifications

• Strong English communication skills.
• Experience in a BPO environment is a plus.
• High school diploma or equivalent.
• Willingness to work shifting schedules.

Responsibilities

• Handle inbound calls with energy and empathy.
• Resolve customer inquiries and issues on first call where possible.
• Educate customers about our client's offerings.
• Meet or exceed call center benchmarks for productivity and quality.
• Provide excellent service and build trust with callers.

Skills

English communication

BPO experience

Education

High school diploma

Job description

iQor (Philippines), Inc. invites you to join as a Customer Service Call Center Agent. You will be the voice guiding customers over inbound calls, resolving issues with a smile, and helping ensure callers hang up happier than they called.

We value English communication, resilience, and BPO experience. Expect a dynamic shift schedule, opportunities for growth, competitive basic pay with benefits like HMO, paid leave, and performance incentives.