Customer Service Representative

iQor Davao; Davao del Sur; On-site; PHP 223,000 - 391,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

Government Mandated Benefits

Job summary

A customer service-focused company in Davao del Sur is looking for Customer Service Call Center Agents to provide remarkable service to clients. Candidates should be energetic, professional, and capable of handling a high volume of calls. A background in customer service and flexibility to work various shifts, including weekends, is preferred. Join us and help create positive experiences for our customers.

Qualifications

• Experience in customer service in a transaction-based environment like a call center.
• Ability to maintain accuracy and production standards.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and build lasting relationships with clients.
• Strive for first call resolution and take ownership of customer needs.
• Work to meet productivity and quality standards.
• Strive for first call resolution and ownership of customer needs.
• Deliver excellent service through timely resolution of inquiries and concerns.
• Educate customers about clients’ products and services.
• Work independently and in a team environment.

Skills

English Language

Customer Service

Interpersonal Skills

Technical Skills

Strong Work Ethic

Interpersonal skills

Job description

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Read More

We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!

We are searching for a polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.
• Experience in customer service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate is preferred.
• Must have ability to work independently and in a team environment.
• Ability to maintain accuracy and production standards.
• Predictable and consistent attendance is an essential function of this position.
• You have the flexibility to work any shift, including nights and especially weekends.

English Language Customer Service Team Player Strong Work Ethic Technical Skills Interpersonal Skills Call Centre

HR Officer iQor Davao

Working Location

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