Customer Service Representative - Tech Support | 55k Potential Monthly Earnings

iQor Philippines; Cavite City; On-site; PHP 558,000 - 670,000; Full time

Benefits offered by this job

Life Insurance

HMO

Employee Discount

Parking Space

Bereavement Leave

Maternity & Paternity Leave

Sick Leave

Vacation Leave

Night differential pay

Free onsite medical care

Continuous training

Job summary

iQor Philippines is hiring a Customer Service Representative – Technical Support on-site in Cavite. You will help customers resolve technical issues and provide outstanding service while learning product knowledge and tools.

No experience required beyond a high school diploma; six months of BPO or customer service experience is a plus. Strong English, good computer skills, and the ability to work in a fast-paced environment are essential.

Qualifications

• High School or Senior High School graduate.
• Six months of BPO or customer service experience preferred.
• Strong English communication skills.

Responsibilities

• Handle inbound customer service and technical support calls professionally and efficiently.
• Assist customers with troubleshooting technical issues related to products, services, devices, or accounts.
• Diagnose customer concerns, identify solutions, and guide customers through resolution steps.
• Provide excellent customer service while meeting quality, productivity, and customer experience goals.
• Explain technical concepts in a clear, simple, and customer-friendly manner.
• Document customer interactions accurately using company systems and tools.
• Build trust by taking ownership of customer concerns and ensuring timely resolution.
• Perform other duties as assigned to support business and operational needs.

Skills

English communication skills

Problem solving

Customer service

Technical troubleshooting

Computer proficiency

Fast-paced environment

Education

High School/ Senior High School diploma

Job description

Customer Service Representative - Tech Support | 55k Potential Monthly Earnings

iQor Philippines

On-site - Cavite No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Employee of the Month Award, Employee Recognition Program

Insurance Health & Wellness

Life Insurance, HMO

Employee Discount, Parking Space

Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Vacation Leave

Customer Service Representative – Technical Support

Welcome to a Great Place for Great Careers!

At iQor, our Customer Service Representatives – Technical Support help customers resolve technical issues while delivering exceptional customer service. Whether you're troubleshooting devices, assisting with account-related concerns, or guiding customers through step-by-step solutions, you'll play an important role in creating remarkable customer experiences.

If you're looking for a call center job where you can grow your customer service and technical support skills, iQor offers the training, support, and career opportunities to help you succeed.

What Your Day-to-Day Looks Like

As a Customer Service Representative – Technical Support, you will:

• Handle inbound customer service and technical support calls professionally and efficiently.
• Assist customers with troubleshooting technical issues related to products, services, devices, or accounts.
• Diagnose customer concerns, identify solutions, and guide customers through resolution steps.
• Provide excellent customer service while meeting quality, productivity, and customer experience goals.
• Explain technical concepts in a clear, simple, and customer-friendly manner.
• Document customer interactions accurately using company systems and tools.
• Build trust by taking ownership of customer concerns and ensuring timely resolution.
• Perform other duties as assigned to support business and operational needs.

Who We're Looking For

• At least a High School or Senior High School graduate.
• At least six (6) months of BPO, customer service, call center, or technical support experience preferred.
• Strong English communication skills (written and verbal).
• Experience troubleshooting technical issues is an advantage.
• Comfortable using computers, multiple applications, and online tools.
• Strong problem-solving, analytical, and customer service skills.
• Positive attitude, willingness to learn, and ability to work in a fast-paced environment.

Why You'll Love Working at iQor

• Competitive salary, allowances, and monthly incentives.
• HMO benefits for you, plus options to enroll up to 5 dependents.
• Up to 30 days of paid leave annually (with up to 21 days convertible to cash).
• Night differential pay, group life insurance, and free onsite medical care.
• Continuous training, coaching, and career development opportunities.
• A supportive culture where you can grow your customer service and technical support career.

Ready to build great careers for success? Join our team and start your journey as an iQor Customer Service Representative – Technical Support.

Elenor Therese Guzman

Sourcing Specialist iQor Philippines