Technical Support & Customer Service Specialist

iQor (Philippines), Inc.; Dasmariñas; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Competitive salary and incentives

HMO for you + dependents

Paid leaves up to 30 days

Night differential pay

Group life insurance

Onsite medical care

Training and career development

Supportive culture

Job summary

iQor Philippines, Inc. is hiring a Customer Service Representative – Technical Support to resolve product and account issues while delivering outstanding service. You will handle inbound calls, guide customers through troubleshooting, and document interactions in our systems.

We seek candidates with at least a high school diploma and strong English communication. Six months of BPO or technical support experience is preferred, and you will benefit from ongoing training and career development.

Qualifications

• At least a High School or Senior High School graduate.
• Six months of BPO, customer service, call center, or technical support experience preferred.
• Strong English communication skills (written and verbal).

Responsibilities

• Handle inbound customer service and technical support calls professionally and efficiently.
• Assist customers with troubleshooting technical issues related to products, services, devices, or accounts.
• Diagnose customer concerns, identify solutions, and guide customers through resolution steps.
• Provide excellent customer service while meeting quality, productivity, and customer experience goals.
• Explain technical concepts in a clear, simple, and customer-friendly manner.
• Document customer interactions accurately using company systems and tools.
• Build trust by taking ownership of customer concerns and ensuring timely resolution.
• Perform other duties as assigned to support business and operational needs.

Skills

Strong English communication

Troubleshooting technical issues

Customer service experience

Problem-solving

Education

High School diploma or equivalent

Job description

iQor Philippines, Inc. is hiring a Customer Service Representative – Technical Support to resolve product and account issues while delivering outstanding service. You will handle inbound calls, guide customers through troubleshooting, and document interactions in our systems.

We seek candidates with at least a high school diploma and strong English communication. Six months of BPO or technical support experience is preferred, and you will benefit from ongoing training and career development.