Bilingual Spanish/English Customer Support Specialist — PTO

iQor (Philippines), Inc.; Angeles; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Career growth opportunities

Job summary

iQor (Philippines), Inc. is hiring a Spanish Bilingual Customer Specialist to assist customers in Spanish and English via phone, email, and chat. You will provide product and service information, resolve issues, and ensure high customer satisfaction.

The role emphasizes accurate information delivery, timely resolution of complaints, and processing orders, returns, and account updates while maintaining detailed interaction records. Experience in call centers is a plus.

Qualifications

• Fluent in Spanish and English (written and verbal).
• Previous customer service experience preferred.
• Strong communication and problem-solving skills.
• Ability to handle a high volume of inquiries in a fast-paced environment.
• Proficient with computer applications, including CRM systems.
• High school diploma or equivalent.

Responsibilities

• Respond to inquiries in Spanish and English via phone, email, and chat.
• Provide accurate info about products, services, and policies.
• Resolve complaints promptly and professionally.
• Process orders, returns, and account updates.
• Maintain detailed records of interactions and transactions.
• Escalate complex issues to appropriate department as needed.
• Follow company guidelines and customer service best practices.

Skills

Spanish-English

Customer service

Communication

Problem solving

CRM

High volume

Education

High school diploma

Tools

CRM software

Job description

iQor (Philippines), Inc. is hiring a Spanish Bilingual Customer Specialist to assist customers in Spanish and English via phone, email, and chat. You will provide product and service information, resolve issues, and ensure high customer satisfaction.

The role emphasizes accurate information delivery, timely resolution of complaints, and processing orders, returns, and account updates while maintaining detailed interaction records. Experience in call centers is a plus.