EARN UP TO 31K | Customer Service Representative |

iQor (Philippines), Inc.; Quezon City; On-site; PHP 300,000 - 480,000; Full time

Benefits offered by this job

HMO coverage

Quarterly appraisals

Monthly performance incentives

Paid leave up to 30 days

Meal and transportation allowances

Night differential

Job summary

iQor Philippines, Inc. is hiring a Customer Service Call Center Agent to join a lively team. You will be the voice on the phone, helping customers with inquiries, solving problems, and delivering a positive experience that leaves callers happier after every interaction.

Responsibilities include handling inbound calls, building trust with clients, and aiming to meet call center benchmarks while providing top-notch service. Prior BPO exposure is a plus, and shift flexibility is common.

Qualifications

• Must be 18 years or older.
• High school graduate (SHS) or equivalent.
• Excellent English communication skills.
• BPO experience is a bonus.

Responsibilities

• Handle inbound calls with a positive, helpful attitude.
• Build trust with customers and resolve inquiries on first contact where possible.
• Meet or exceed call center benchmarks for productivity and quality.
• Educate customers about the client’s offerings and services.

Skills

English communication

Customer service

Problem solving

Education

High school diploma

Job description

Job description: Welcome to a Great Place for a Great Career! Join us as a Customer Service Call Center Agent and be the voice that makes a difference! If you love helping people, have a knack for solving problems with a smile, and thrive in a lively environment, we've got the perfect role for you. You'll be the hero on the phone, making sure every customer hangs up happier than when they called. Ready to make some positive waves as an iQorian?

Ready to be the voice our customers hear first? We're looking for #iQorians to:

• Jump on inbound calls with a burst of energy and a big smile.
• Reach out with inbound calls, spreading the same energy and enthusiasm.
• Forge genuine connections with clients, customers, and teammates, building trust and reliability.
• Dive into our goals, aiming to meet or even surpass our call center's benchmarks, all while delivering top-notch service.
• Hit our productivity and quality targets like a pro.
• Own each customer's needs and issues, aiming to fix things on the first call.
• Be a customer service superhero, resolving inquiries and concerns efficiently and with a personal touch.
• Educate our customers on what our client offers, making every call an opportunity to shine.

Join us and enjoy the awesome benefits and exclusive perks of being an #iQorian:

• Boost your earnings with bigger basic pay and skills premium pay
• Enjoy peace of mind with HMO coverage.
• Your hard work pays off. with Quarterly Appraisals and Monthly Performance Incentives.
• Find work-life balance with up to 30 days of paid leave, 21 days convertible to cash.
• Maximize your income with non-taxable meal and transportation allowances
• Boost your earnings with night differentials while working late hours.
• Secure your future with Group Life Insurance
• Stay well with an onsite clinic and free emergency medicine – health is wealth.
• Embrace a healthier lifestyle with our wellness programs – because self-care is key.

Join the #iQorian squad if you:

• Are 18 years or older, ready to dive into the action!
• Have completed high school/senior high school – you're on your way!
• Rock those English communication skills – talk the talk, walk the walk.
• Bring BPO experience to the table – bonus points!
• Embrace the hustle of shifting schedules – we keep it dynamic!