Telco CSR: Chat & Email Support (Onsite, QC)

Caldwell Communications; Quezon City; On-site; PHP 174,000 - 290,000; Full time

Benefits offered by this job

Performance incentives and bonuses

Paid Telco Account training

Career growth opportunities

Job summary

Caldwell Communications is hiring a Customer Service Representative for a Telco Account in Quezon City. You will handle inquiries related to mobile, internet, and billing, providing accurate information and courteous support onsite.

The role requires no prior BPO experience; fresh graduates are welcome. Shifting schedules include weekends/holidays, with paid training and opportunities for growth in a dynamic call center environment.

Qualifications

• High School or Senior High School graduate.
• College level or graduates are welcome.
• No BPO or call center experience required.
• Fresh graduates and first-time BPO applicants welcome.

Responsibilities

• Handle customer inquiries for the Telco Account.
• Assist with billing, account, and service concerns.
• Provide information on mobile, internet, and broadband plans.
• Troubleshoot basic connectivity issues.
• Assist with plan changes and service requests.
• Resolve customer concerns professionally.
• Document customer interactions.
• Meet quality and customer satisfaction targets.

Skills

English proficiency

Customer service

Problem solving

Basic computer skills

Education

High School graduate

College level or graduate

Job description

Caldwell Communications is hiring a Customer Service Representative for a Telco Account in Quezon City. You will handle inquiries related to mobile, internet, and billing, providing accurate information and courteous support onsite.

The role requires no prior BPO experience; fresh graduates are welcome. Shifting schedules include weekends/holidays, with paid training and opportunities for growth in a dynamic call center environment.