Telco Support Specialist - Onsite, Paid Training & Growth

Caldwell Communications

Quezon City

On-site

PHP 174,000 - 290,000

Full time

21 hours ago

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Benefits offered by this job

Up to ₱26,000 monthly basic salary

Performance incentives and bonuses

Paid Telco Account training

Career growth opportunities

Job summary

Caldwell Communications in Quezon City is seeking a Customer Service Representative for a Telco Account. This onsite, full-time role supports customers with mobile, internet, and billing needs, delivering accurate information and friendly service.

No prior BPO or call center experience is required; fresh graduates are welcome. Paid training, weekend/shift schedules, and clear career growth opportunities are provided.

Qualifications

High School or Senior High School graduate.
College level or graduates are welcome.
No BPO or call center experience required.
Fresh graduates and first-time applicants welcome.
Good English communication skills.
Strong customer service and problem-solving skills.
Willing to work onsite and on shifting schedules.

Responsibilities

Handle customer inquiries for Telco Account.
Assist with billing, account, and service concerns.
Provide information on mobile, internet, and broadband plans.
Troubleshoot basic connectivity issues.
Assist with plan changes and service requests.
Resolve customer concerns professionally.
Document customer interactions.

Skills

Customer service

Telephone support

English communication

Shift work

Education

High School graduate

College level or graduates welcome

Tools

Basic computer skills

Job description

No prior BPO or call center experience is required; fresh graduates are welcome. Paid training, weekend/shift schedules, and clear career growth opportunities are provided.

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