Telco Customer Support Specialist — Onsite, Paid Training, ₱26k

Caldwell Communications; Quezon City; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Up to ₱26,000 monthly salary

Performance incentives and bonuses

Paid Telco Account training

Career growth opportunities

Job summary

Caldwell Communications in Quezon City is seeking a Customer Service Representative for a Telco Account. This onsite, full-time role welcomes fresh graduates with no BPO experience and offers a basic salary of up to ₱26,000 per month, plus paid training.

Responsibilities include handling inquiries on mobile, internet, billing, and plan changes while delivering professional, friendly support. Training occurs onsite at West Avenue, with shifting schedules including weekends.

Qualifications

• High School or Senior High School graduate, College level or graduates welcome
• Good English communication skills and strong customer service
• Basic computer skills required, able to work onsite on shifting schedules

Responsibilities

• Handle inquiries for Telco Account and assist with billing, accounts, and service concerns
• Provide information on mobile, internet, and broadband plans
• Troubleshoot basic connectivity issues and document interactions
• Meet quality and customer satisfaction targets

Skills

English communication

Customer service

Problem solving

Basic computer skills

Education

High School / Senior High School

College level welcome

Job description

Caldwell Communications in Quezon City is seeking a Customer Service Representative for a Telco Account. This onsite, full-time role welcomes fresh graduates with no BPO experience and offers a basic salary of up to ₱26,000 per month, plus paid training.

Responsibilities include handling inquiries on mobile, internet, billing, and plan changes while delivering professional, friendly support. Training occurs onsite at West Avenue, with shifting schedules including weekends.