Onsite CSR: Chat & Email Support — Paid Training & Growth

Caldwell Communications; Metro Manila; Vor Ort; PHP 264.000 - 316.000; Vollzeit

Benefits dieser Stelle

Performance incentives

Paid training

Upskilling programs

Career growth opportunities

Zusammenfassung

Caldwell Communications in Quezon City is hiring a Customer Service Representative (CSR) for our onsite team. The role involves handling customer inquiries via phone, chat, or email, delivering accurate information, and resolving concerns with professionalism to ensure high-quality service.

We require at least 3 months of BPO or call center experience, good English communication, and a strong customer-service mindset.

Qualifikationen

• High School or Senior High School graduate (college level or graduate is an advantage).
• Good English communication skills (verbal and written).
• Strong customer service orientation.
• Basic computer skills and ability to multitask.
• Willing to work onsite and on shifting schedules.

Aufgaben

• Handle customer inquiries via phone, chat, or email.
• Provide accurate information and appropriate solutions to customer concerns.
• Resolve issues professionally and efficiently.
• Maintain high-quality customer service in every interaction.
• Document all customer interactions accurately in the system.
• Escalate complex concerns to the appropriate team when necessary.
• Meet quality, productivity, and customer satisfaction targets.

Jobbeschreibung

Caldwell Communications in Quezon City is hiring a Customer Service Representative (CSR) for our onsite team. The role involves handling customer inquiries via phone, chat, or email, delivering accurate information, and resolving concerns with professionalism to ensure high-quality service.

We require at least 3 months of BPO or call center experience, good English communication, and a strong customer-service mindset.