Telco Account Agent - Open for Newbies and Highschool Graduates

Recruitify_HR; Metro Manila; On-site; PHP 201,000 - 335,000; Full time

Job summary

Recruitify_HR in Metro Manila is seeking a customer service-oriented professional for on-site support. You will handle inquiries, document interactions, and maintain accurate order details while upholding company policies.

You will contribute to a positive team environment and perform basic troubleshooting as needed. The role requires at least a high school education, and while prior experience is a plus, applicants without it are welcome to interview on-site.

Qualifications

• High school diploma or equivalent; college undergraduates welcome.
• Experience in a similar role is an advantage but not required.
• Able to work on-site.
• Willing to attend interviews conducted on-site.

Responsibilities

• Handle customer inquiries, issues, and complaints in a professional and effective manner, escalating complex concerns as needed to ensure timely resolution.
• Accurately document customer interactions, transactions, and order details within the system.
• Keep up to date with company policies, procedures, and services to deliver reliable information to customers.
• Support a positive and team-oriented work environment.
• Perform basic troubleshooting tasks when required.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Job description

• Handle customer inquiries, issues, and complaints in a professional and effective manner, escalating complex concerns as needed to ensure timely resolution.
• Accurately document customer interactions, transactions, and order details within the system.
• Keep up to date with company policies, procedures, and services to deliver reliable information to customers.
• Support a positive and team-oriented work environment.
• Perform basic troubleshooting tasks when required.
  
  

Job Responsibilities

• Handle customer inquiries, issues, and complaints in a professional and effective manner, escalating complex concerns as needed to ensure timely resolution.
• Accurately document customer interactions, transactions, and order details within the system.
• Keep up to date with company policies, procedures, and services to deliver reliable information to customers.
• Support a positive and team-oriented work environment.
• Perform basic troubleshooting tasks when required.
  
  

Job Qualifications

• Must have completed at least a high school education or equivalent; college undergraduates are welcome.
• Previous experience in a similar role is an advantage but not required.
• Must be able to work on-site.
• Willing to attend interviews conducted on-site.