BPO Telco Agent - Open For Newbies And Highschool Graduates

Recruitify_HR; Valenzuela; On-site; PHP 180,000 - 240,000; Full time

Job summary

Recruitify_HR is hiring for an on-site customer service role in Metro Manila. The successful candidate will handle inquiries, resolve issues, and document interactions accurately, while upholding company policies and delivering reliable information to customers.

Experience is beneficial but not required; college students may apply. This position emphasizes teamwork, basic troubleshooting, and a professional, customer-focused approach to service delivery.

Qualifications

• High school education or equivalent required.
• Previous customer service experience is a plus but not required.
• You must be able to work on-site.
• Willing to attend interviews conducted on-site.

Responsibilities

• Handle customer inquiries, issues, and complaints professionally and escalate when needed for timely resolution.
• Document customer interactions, transactions, and order details accurately in the system.
• Stay updated on company policies to provide reliable information to customers.
• Contribute to a positive, team-oriented work environment and assist with basic troubleshooting.

Skills

Customer service

Communication skills

Education

High School Diploma

Job description

Job Description

Job Responsibilities

• Handle customer inquiries, issues, and complaints in a professional and effective manner, escalating complex concerns as needed to ensure timely resolution.
• Accurately document customer interactions, transactions, and order details within the system.
• Keep up to date with company policies, procedures, and services to deliver reliable information to customers.
• Support a positive and team-oriented work environment.
• Perform basic troubleshooting tasks when required.

Job Qualifications

• Must have completed at least a high school education or equivalent; college undergraduates are welcome.
• Previous experience in a similar role is an advantage but not required.
• Must be able to work on-site.
• Willing to attend interviews conducted on-site.