Telco Acc. (CDO SITE) | Now Hiring | Apply Now!

Work Avenue and Business Solutions Incorporated; Philippines; On-site; PHP 201,000 - 268,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is hiring for a customer support role in an onsite BPO environment. The position handles inbound and outbound Telco calls, assists with inquiries, processes service requests and updates account records.

Ideal candidates are High School graduates with B2 English, strong communication, and a service-oriented mindset. No experience is required, though CCE is preferred, and applicants must work onsite with shifting schedules.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum)
• B2 English communication proficiency
• No experience required; CCE is preferred
• Good communication and interpersonal skills
• Customer service-oriented and willing to learn
• Willing to work onsite and on a shifting schedule

Responsibilities

• Handle inbound and outbound customer calls
• Assist customers with Telco-related inquiries and concerns
• Process service requests and account-related transactions
• Resolve customer issues professionally and efficiently
• Provide accurate information about Telco products and services
• Document customer interactions and update account records
• Follow company policies, procedures, and quality standards
• Deliver excellent customer service throughout every interaction

Skills

B2 English

Customer service

Communication

Interpersonal skills

Willingness to learn

Education

High School Graduate (Old Curriculum)

Senior High School Graduate (New Curriculum)

Job description

Provide customer support for a Telco account by handling inbound and outbound calls, assisting customers with inquiries and concerns, processing service requests, resolving account issues, and delivering quality customer service in an onsite BPO environment.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum)
• B2 English communication proficiency
• No experience required; CCE is preferred
• Good communication and interpersonal skills
• Customer service-oriented and willing to learn
• Willing to work onsite and on a shifting schedule

Key Responsibilities

• Handle inbound and outbound customer calls
• Assist customers with Telco-related inquiries and concerns
• Process service requests and account-related transactions
• Resolve customer issues professionally and efficiently
• Provide accurate information about Telco products and services
• Document customer interactions and update account records
• Follow company policies, procedures, and quality standards
• Deliver excellent customer service throughout every interaction