Customer Service Agent - Open For Newbies - Paid Training

Recruitify_HR; Quezon City; On-site; PHP 180,000 - 240,000; Full time

Job summary

Recruitify_HR in Manila is seeking a customer service representative to handle inquiries, issues, and complaints with professionalism, documenting interactions, transactions, and orders in our system.

The role requires a high school diploma (college undergraduates welcome), on-site work, and willingness to attend on-site interviews. You should stay informed about policies and collaborate with a team to provide reliable information.

Qualifications

• High school or equivalent required; college undergraduates welcome.
• On-site work is required.
• Willing to attend on-site interviews.

Responsibilities

• Handle customer inquiries, issues, and complaints professionally and escalate complex concerns for timely resolution.
• Accurately document customer interactions, transactions, and order details in the system.
• Keep up to date with company policies, procedures and services to provide reliable information to customers.
• Support a positive and team-oriented work environment.
• Perform basic troubleshooting tasks when required.

Skills

Customer service

Communication

Documentation

Education

High school diploma or equivalent

Job description

Job Description

Job Responsibilities

• Handle customer inquiries, issues, and complaints in a professional and effective manner, escalating complex concerns as needed to ensure timely resolution.
• Accurately document customer interactions, transactions, and order details within the system.
• Keep up to date with company policies, procedures, and services to deliver reliable information to customers.
• Support a positive and team-oriented work environment.
• Perform basic troubleshooting tasks when required.

Job Qualifications

• Must have completed at least a high school education or equivalent; college undergraduates are welcome.
• Previous experience in a similar role is an advantage but not required.
• Must be able to work on-site.
• Willing to attend interviews conducted on-site.