Telco Account Rep - Open For Newbies And Highschool Graduates

Recruitify_HR; Metro Manila; Sur place; PHP 223 000 - 357 000; Plein temps

Résumé du poste

Recruitify_HR in the Philippines is seeking a customer service focused individual to handle inquiries, document interactions, and resolve issues on-site. The role emphasizes reliable information delivery, teamwork, and basic troubleshooting.

The ideal candidate has a high school diploma or equivalent, with undergraduates welcome. Prior experience is a plus but not required, and on-site interviews will be conducted.

Qualifications

• High school education or equivalent; college undergraduates welcome.
• Experience in a similar role is an advantage but not required.
• Able to work on-site and attend on-site interviews.

Responsabilités

• Handle customer inquiries, issues, and complaints professionally.
• Document customer interactions and orders accurately in the system.
• Stay updated on company policies to provide reliable information.
• Support a positive, team-oriented work environment.
• Perform basic troubleshooting when needed.

Connaissances

Customer service

Formation

High school education or equivalent

Undergraduate welcome

Description du poste

Job Description

Job Responsibilities

• Handle customer inquiries, issues, and complaints in a professional and effective manner, escalating complex concerns as needed to ensure timely resolution.
• Accurately document customer interactions, transactions, and order details within the system.
• Keep up to date with company policies, procedures, and services to deliver reliable information to customers.
• Support a positive and team-oriented work environment.
• Perform basic troubleshooting tasks when required.

Job Qualifications

• Must have completed at least a high school education or equivalent; college undergraduates are welcome.
• Previous experience in a similar role is an advantage but not required.
• Must be able to work on-site.
• Willing to attend interviews conducted on-site.