Customer Service Associate – Telco Acc. | CDO Site!

Work Avenue and Business Solutions Incorporated; Cagayan de Oro; On-site; PHP 167,000 - 279,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in Cagayan de Oro is seeking a motivated customer service representative to handle inbound and outbound calls for a Telco account.

You will assist business customers with inquiries, billing concerns, service requests and technical support, document interactions accurately, and contribute to meeting quality and productivity targets while following policies and collaborating with teammates.

Qualifications

• High School diploma required.
• No BPO experience required; customer contact experience preferred.
• Strong communication and interpersonal skills are essential.
• Basic computer navigation and typing skills are expected.
• Willing to work onsite and flexible to shifts, weekends, and holidays.
• Customer-oriented with good problem-solving abilities.

Responsibilities

• Handle inbound and outbound customer interactions for a Telco account.
• Assist business customers with account inquiries, billing concerns, service requests, and technical support.
• Resolve customer concerns professionally and efficiently.
• Document customer interactions and update account information in the system.
• Meet individual and team performance metrics including quality and productivity targets.
• Follow company policies, procedures, and compliance standards.
• Collaborate with teammates and supervisors to ensure excellent customer service.

Skills

Strong communication

Interpersonal skills

Customer oriented

Typing skills

Willing to work onsite

Flexibility with shifts

Education

High School Graduate (Old Curriculum)

Senior High School Graduate (New Curriculum)

Job description

• Handle inbound and outbound customer interactions for a Telco account.




• Assist business customers with account inquiries, billing concerns, service requests, and technical support.




• Resolve customer concerns efficiently while maintaining a high level of professionalism.




• Accurately document customer interactions and update account information in the system.




• Meet individual and team performance metrics, including quality, productivity, and customer satisfaction targets.




• Follow company policies, procedures, and compliance standards.




• Collaborate with teammates and supervisors to ensure exceptional customer service.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum).




• No BPO experience required; applicants with Customer Contact Experience (CCE) are preferred.




• Strong communication and interpersonal skills.




• Basic computer navigation and typing skills.




• Willing to work onsite.




• Flexible to work shifting schedules, weekends, and holidays as needed.




• Customer-oriented with good problem-solving abilities.