BPO Telco Agent - Open for Newbies and Highschool Graduates

Recruitify_HR; Valenzuela; On-site; PHP 156,000 - 234,000; Full time

Job summary

Recruitify_HR is seeking a customer service associate to handle inquiries and resolve issues on-site in the Philippines. You will document interactions, stay updated with policies, and contribute to a positive team environment. Basic troubleshooting may be required.

Applicants should be able to work on-site and attend on-site interviews; prior experience is a plus but not mandatory.

Qualifications

• High school education or equivalent is required or accepted.
• Experience in a similar role is an advantage but not required.
• Must be able to work on-site and attend on-site interviews.

Responsibilities

• Handle customer inquiries, issues, and complaints in a professional and effective manner, escalating complex concerns as needed to ensure timely resolution.
• Accurately document customer interactions, transactions, and order details within the system.
• Keep up to date with company policies, procedures, and services to deliver reliable information to customers.
• Support a positive and team-oriented work environment.
• Perform basic troubleshooting tasks when required.

Skills

Customer service

Communication

Documentation

Problem solving

Education

High school diploma or equivalent

College undergraduate welcome

Job description

• Handle customer inquiries, issues, and complaints in a professional and effective manner, escalating complex concerns as needed to ensure timely resolution.
• Accurately document customer interactions, transactions, and order details within the system.
• Keep up to date with company policies, procedures, and services to deliver reliable information to customers.
• Support a positive and team-oriented work environment.
• Perform basic troubleshooting tasks when required.
  
  

Job Responsibilities

• Handle customer inquiries, issues, and complaints in a professional and effective manner, escalating complex concerns as needed to ensure timely resolution.
• Accurately document customer interactions, transactions, and order details within the system.
• Keep up to date with company policies, procedures, and services to deliver reliable information to customers.
• Support a positive and team-oriented work environment.
• Perform basic troubleshooting tasks when required.
  
  

Job Qualifications

• Must have completed at least a high school education or equivalent; college undergraduates are welcome.
• Previous experience in a similar role is an advantage but not required.
• Must be able to work on-site.
• Willing to attend interviews conducted on-site.