Telecommunications Acc. | CSR – DAVAO SITE!

Work Avenue and Business Solutions Incorporated; Davao City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in the Philippines is seeking a customer service specialist to handle inbound and outbound calls for a Telecommunications account in an onsite BPO setting.

You will address customer inquiries, process service requests, document interactions, and ensure accurate information while maintaining professionalism and meeting quality standards.

Qualifications

• At least 6 months of Customer Contact Experience (CCE).
• B2 English communication skills.
• High School Graduate under the Old Curriculum or Senior High School Graduate under the New Curriculum.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to inquiries and resolve customer concerns.
• Process service requests and account-related transactions.
• Provide accurate information about telecommunications products and services.
• Document customer interactions and update account information.
• Follow company policies, procedures, and quality standards.
• Maintain professional and customer-focused communication.

Skills

CCE (6m+)

English (B2)

Education

High School Diploma

Job description

Provide customer support for a Telecommunications account by handling inbound and outbound calls, addressing customer inquiries and concerns, processing service requests, and delivering accurate and professional assistance in an onsite BPO environment.

Qualifications

• At least 6 months of Customer Contact Experience (CCE)
• B2 English communication skills
• High School Graduate under the Old Curriculum or Senior High School Graduate under the New Curriculum
• Willing to work onsite
• Willing to work on a shifting schedule, including weekends and holidays

Key Responsibilities

• Handle inbound and outbound customer calls professionally
• Respond to inquiries and resolve customer concerns
• Process service requests and account-related transactions
• Provide accurate information about telecommunications products and services
• Document customer interactions and update account information
• Follow company policies, procedures, and quality standards
• Maintain professional and customer-focused communication