Customer Service Representative ( CSR - Telco Acc. ) - CDO SITE!

Work Avenue and Business Solutions Incorporated; Cagayan de Oro; On-site; PHP 201,000 - 268,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in Cagayan de Oro is seeking a customer service representative to handle inbound calls about telecommunications products and services. You will respond to inquiries, resolve issues, and provide accurate information while maintaining a high level of customer satisfaction.

The role requires a B2 English proficiency, basic computer skills, and willingness to work onsite with shifting schedules, including weekends and holidays.

Qualifications

• High school diploma is required.
• No BPO experience is required; candidates with customer contact experience are preferred.
• B2 English communication proficiency or equivalent.
• Strong verbal and written communication skills.
• Basic computer navigation and typing skills.
• Willing to work onsite in Cagayan de Oro.
• Flexible to work shifting schedules, including weekends and holidays.
• Customer-oriented with good problem-solving and interpersonal skills.

Responsibilities

• Handle inbound customer calls regarding telecommunications products and services.
• Respond to customer inquiries, concerns, and service requests in a timely and professional manner.
• Resolve customer issues while ensuring a positive customer experience.
• Provide accurate information about products, plans, billing, and account-related concerns.
• Document customer interactions and update records in the system.
• Meet individual and team performance metrics, including quality, productivity, and customer satisfaction goals.
• Follow company policies, procedures, and compliance standards at all times.

Skills

Verbal communication

Written communication

Customer focus

Interpersonal skills

Typing

Education

High School Graduate (Old Curriculum)

Senior High School Graduate (New Curriculum)

Job description

• Handle inbound customer calls regarding telecommunications products and services.

• Respond to customer inquiries, concerns, and service requests in a timely and professional manner.

• Resolve customer issues while ensuring a positive customer experience.

• Provide accurate information about products, plans, billing, and account-related concerns.

• Document customer interactions and update records in the system.

• Meet individual and team performance metrics, including quality, productivity, and customer satisfaction goals.

• Follow company policies, procedures, and compliance standards at all times.

Qualifications

• At least High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum).

• No BPO experience required; candidates with Customer Contact Experience (CCE) are preferred.

• Must have B2 English communication proficiency or equivalent.

• Strong verbal and written communication skills.

• Basic computer navigation and typing skills.

• Willing to work onsite in Cagayan de Oro.

• Flexible to work shifting schedules, including weekends and holidays, if required.

• Customer-oriented with good problem-solving and interpersonal skills.