Start ASAP! Call Center Representative – CDO!

Work Avenue and Business Solutions Incorporated; Cagayan de Oro; On-site; PHP 240,000 - 360,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in Cagayan de Oro is seeking a Customer Service Representative to join our on-site Telco team. You will handle inbound and outbound calls, assist customers with telecom inquiries, and ensure accurate information is provided.

The role requires strong communication, reliability, and willingness to work shifting schedules, weekends, and holidays with a focus on quality service and customer satisfaction.

Qualifications

• High School graduate (Old or New Curriculum).
• At least B2 English communication proficiency.
• No experience required; preferably with Customer Care Experience (CCE).
• Willing to work onsite in CDO.
• Willing to work on shifting schedules, weekends and holidays.
• Good communication, problem-solving, and customer service skills.

Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Assist customers with telecom products, services, billing and account concerns.
• Resolve customer issues and provide appropriate solutions or escalate when necessary.
• Process service requests and update customer information accurately.
• Document customer interactions and maintain accurate records.
• Meet established quality, productivity, and customer satisfaction targets.
• Follow company policies, procedures, and data privacy standards.

Skills

Communication skills

Problem solving

Customer service

Education

High School Diploma

Job description

We are looking for a Customer Service Representative to join our CDO Telco team. The role involves handling inbound and outbound calls, assisting customers with telecom-related inquiries, resolving concerns, processing service requests, and providing accurate information. Candidates should deliver professional customer service while meeting quality, productivity, and performance standards in an onsite BPO environment.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum)

• At least B2 English communication proficiency

• No experience required; preferably with Customer Care Experience (CCE)

• Willing to work onsite in CDO

• Willing to work on shifting schedules, weekends, and holidays

• Good communication, problem-solving, and customer service skills

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently

• Assist customers with telecom products, services, billing, and account-related concerns

• Resolve customer issues and provide appropriate solutions or escalat when necessary

• Process service requests and update customer information accurately

• Document customer interactions and maintain accurate records

• Meet established quality, productivity, and customer satisfaction targets

• Follow company policies, procedures, and data privacy standards