TELCO Acc. ( CSR) - CDO SITE!

Work Avenue and Business Solutions Incorporated; Cagayan de Oro; On-site; PHP 201,000 - 312,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is seeking a Customer Service Representative (Telco) to handle inbound and outbound calls, assisting with billing, account inquiries, and technical support in a dynamic contact center environment.

The role requires on-site work in Cagayan de Oro, willingness to work shifts including weekends and holidays, and strong English communication. The ideal candidate will have a high school diploma and solid customer service skills.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate is required.
• No call center experience required.
• Basic computer navigation skills.

Responsibilities

• Handle inbound and outbound calls professionally.
• Respond to inquiries about telecom products, services, billing, and accounts.
• Resolve customer concerns with accurate information and solutions.
• Document customer interactions in the system.
• Meet performance metrics including quality, productivity, and customer satisfaction.
• Adhere to company policies and data privacy guidelines.
• Deliver excellent customer service with professionalism.

Skills

Communication skills

Problem-solving

Customer service

Education

High School Graduate (Old Curriculum)

Senior High School Graduate

Job description

As a Customer Service Representative (Telco), you will manage both inbound and outbound calls related to telecommunications services. You will assist customers with billing concerns, account inquiries, technical support, service activation, plan upgrades, and other account-related requests. You will also make outbound calls for follow-ups, issue resolution, customer verification, service reminders, and other account support activities while delivering exceptional customer service and meeting company performance standards.

Key Responsibilities

• Handle both inbound and outbound customer calls professionally and efficiently.

• Respond to customer inquiries regarding telecom products, services, billing, and account information.

• Resolve customer concerns by providing accurate information and appropriate solutions.

• Perform outbound follow-up calls to ensure customer issues are resolved.

• Document customer interactions accurately in the system.

• Meet individual and team performance metrics, including quality, productivity, and customer satisfaction.

• Adhere to company policies, procedures, and data privacy guidelines.

• Deliver excellent customer service while maintaining professionalism in every interaction.

Qualifications

• At least High School Graduate (Old Curriculum) or Senior High School Graduate.

• No Call Center Experience Required.

• B2 English communication level or above.

• Willing to work onsite in Cagayan de Oro (CDO).

• Willing to work on shifting schedules, including weekends and holidays.

• Basic computer navigation skills.

• Strong communication, problem-solving, and customer service skills.