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Work Avenue and Business Solutions Incorporated; Cagayan de Oro; On-site; PHP 234,000 - 335,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in Cagayan de Oro is seeking an entry-level call center representative to handle inbound customer calls related to telecommunications products and services. You will provide accurate information, document interactions, and resolve issues to ensure a high-quality customer experience.

The role requires strong communication and problem-solving skills, English proficiency at B2 level, and willingness to work onsite with shifting schedules, including

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum).
• No BPO experience required; candidates with Customer Contact Experience (CCE) are preferred.
• Must have at least B2 level English communication skills.
• Willing to work onsite in Cagayan de Oro (CDO).
• Willing to work on shifting schedules, including weekends and holidays, if required.
• Strong communication, problem-solving, and customer service skills.
• Basic computer navigation skills.

Responsibilities

• Handle inbound customer calls related to telecommunications products and services.
• Provide accurate information and effective solutions to customer inquiries and concerns.
• Resolve customer issues in a professional and timely manner.
• Maintain a positive customer experience by delivering exceptional service.
• Accurately document customer interactions in the system.
• Meet performance metrics, including quality, productivity, and customer satisfaction.
• Follow company policies, procedures, and account guidelines.

Skills

Excellent communication

Customer service

Problem-solving

English proficiency (B2)

Teamwork

Education

High School Graduate (Old Curriculum)

Senior High School Graduate (New Curriculum)

Job description

• Handle inbound customer calls related to telecommunications products and services.

• Provide accurate information and effective solutions to customer inquiries and concerns.

• Resolve customer issues in a professional and timely manner.

• Maintain a positive customer experience by delivering exceptional service.

• Accurately document customer interactions in the system.

• Meet performance metrics, including quality, productivity, and customer satisfaction.

• Follow company policies, procedures, and account guidelines.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum).

• No BPO experience required; candidates with Customer Contact Experience (CCE) are preferred.

• Must have at least B2 level English communication skills.

• Willing to work onsite in Cagayan de Oro (CDO).

• Willing to work on shifting schedules, including weekends and holidays, if required.

• Strong communication, problem-solving, and customer service skills.

• Basic computer navigation skills.