Now Hiring – Customer Service Representatives (Telco Account) -CDO Site!

Work Avenue and Business Solutions Incorporated; Philippines; On-site; PHP 201,000 - 268,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is seeking a Customer Service Representative to handle both inbound and outbound calls, assisting customers with inquiries and resolving issues. The role requires B2 English proficiency and being onsite in Cagayan de Oro, with a focus on accuracy and quality in documentation.

The ideal candidate will have strong communication, customer-focus, and the ability to work shifts including weekends or holidays if needed.

Qualifications

• High school graduate required.
• No Call Center Experience (CCE) required.
• Must have B2 English communication proficiency.
• Willing to work onsite in Cagayan de Oro (CDO).
• Strong communication and interpersonal skills.

Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Respond to customer inquiries and provide accurate information regarding products, services, or accounts.
• Resolve customer concerns efficiently while ensuring customer satisfaction.
• Process customer requests, updates, and transactions as needed.
• Document customer interactions accurately in the system.
• Follow company policies, procedures, and quality standards.
• Meet individual and team performance metrics, including productivity and customer satisfaction goals.
• Escalate complex concerns to the appropriate department when necessary.

Skills

B2 English

Customer focus

Interpersonal skills

Education

High School Graduate (Old Curriculum)

Senior High School Graduate

Job description

As a Customer Service Representative, you will handle both inbound and outbound calls, assisting customers with inquiries, resolving issues, processing requests, and ensuring a positive customer experience. You will communicate professionally, follow company policies and procedures, and maintain accurate documentation of customer interactions while meeting quality and performance standards.

Key Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner.

• Respond to customer inquiries and provide accurate information regarding products, services, or accounts.

• Resolve customer concerns efficiently while ensuring customer satisfaction.

• Process customer requests, updates, and transactions as needed.

• Document customer interactions accurately in the system.

• Follow company policies, procedures, and quality standards.

• Meet individual and team performance metrics, including productivity and customer satisfaction goals.

• Escalate complex concerns to the appropriate department when necessary.

Qualifications

• At least High School Graduate (Old Curriculum) or Senior High School Graduate.

• No Call Center Experience (CCE) required.

• Must have B2 English communication proficiency.

• Willing to work onsite in Cagayan de Oro (CDO).

• Strong communication and interpersonal skills.

• Basic computer navigation skills.

• Willing to work on shifting schedules, weekends, and holidays if required.

• Customer-oriented, adaptable, and eager to learn.