CALL CENTER AGENT! - (CDO SITE)

Work Avenue and Business Solutions Incorporated; Cagayan de Oro; On-site; PHP 240,000 - 360,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in the Philippines is seeking a motivated Call Center Agent for a B2B Telco account in Cagayan de Oro. This onsite role welcomes candidates with no prior BPO experience, with customer contact experience preferred.

You will handle inbound inquiries, assist business customers with account-related requests, and troubleshoot service issues while delivering professional support.

Qualifications

• Good communication and interpersonal skills.
• Customer-focused with a positive attitude.
• Willing to work onsite and shifts including weekends/holidays.

Responsibilities

• Handle inbound customer inquiries and service concerns.
• Assist business customers with account and telecommunications-related requests.
• Provide accurate information and appropriate solutions.
• Troubleshoot basic service issues and coordinate escalations when needed.
• Maintain professionalism and excellent customer service.
• Document customer interactions accurately.
• Follow company policies, procedures, and quality standards.

Skills

Communication skills

Customer-focused

Onsite willingness

Education

High School Graduate

Job description

We are looking for motivated and customer-focused Call Center Agent to join our B2B Telco Account in CDO. This is an onsite opportunity open to candidates with no prior BPO experience, with customer contact experience (CCE) preferred. You will assist business customers with account inquiries, service concerns, troubleshooting, and other telecommunications-related requests while delivering professional and efficient support.

Qualifications

• High School Graduate under the old curriculum or Senior High School Graduate
• No BPO experience required; CCE is preferred
• Good communication and interpersonal skills
• Customer-focused with a positive attitude
• Willing to work onsite, shifting schedules, weekends, and holidays
• Willing to handle a B2B Telco account

Key Responsibilities

• Handle inbound customer inquiries and service concerns
• Assist business customers with account and telecommunications-related requests
• Provide accurate information and appropriate solutions
• Troubleshoot basic service issues and coordinate escalations when needed
• Maintain professionalism and excellent customer service
• Document customer interactions accurately
• Follow company policies, procedures, and quality standards