Customer Support Representative (CSR)| CDO Site!

Work Avenue and Business Solutions Incorporated; Philippines; On-site; PHP 201,000 - 290,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is hiring Customer Support Representatives for a Telco account. The role involves handling both inbound and outbound calls to assist customers with account inquiries, billing concerns, service requests, technical concerns, and other telecommunications-related needs.

Candidates with no prior experience are welcome, and training will be provided. The position requires onsite work in the Philippines and willingness to work shifting schedules,

Qualifications

• No experience required, preferably with CCE
• B2 English communication skills
• High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum)
• Excellent verbal and written communication skills
• Customer-focused and professional
• Willing to work onsite
• Willing to work shifting schedules, weekends, and holidays
• Willing to undergo training

Responsibilities

• Handle inbound and outbound calls from customers
• Assist customers with account, billing, and service-related inquiries
• Address telecommunications product and service concerns
• Provide basic troubleshooting assistance when applicable
• Process service requests, changes, and other customer transactions
• Provide accurate information and appropriate solutions
• Document customer interactions and update account records
• Escalate complex concerns to the appropriate department
• Follow company and account policies, procedures, and quality standards
• Maintain professional and courteous communication with customers

Skills

B2 English

Verbal communication

Written communication

Education

High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum)

Job description

We are hiring Customer Support Representatives for a Telco account. The role involves handling both inbound and outbound calls to assist customers with account inquiries, billing concerns, service requests, technical concerns, and other telecommunications-related needs. Candidates with no prior experience are welcome, and training will be provided.

Qualifications

• No experience required, preferably with CCE

• B2 English communication skills

• High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum)

• Excellent verbal and written communication skills

• Customer-focused and professional

• Willing to work onsite

• Willing to work shifting schedules, weekends, and holidays

• Willing to undergo training

Key Responsibilities

• Handle inbound and outbound calls from customers

• Assist customers with account, billing, and service-related inquiries

• Address telecommunications product and service concerns

• Provide basic troubleshooting assistance when applicable

• Process service requests, changes, and other customer transactions

• Provide accurate information and appropriate solutions

• Document customer interactions and update account records

• Escalate complex concerns to the appropriate department

• Follow company and account policies, procedures, and quality standards

• Maintain professional and courteous communication with customers